When Should Loyalty Programs Stop Extending Status? – AIR085

By Matt Graham

 

In this episode, loyalty program expert David Feldman is back for another chat about airline & hotel loyalty programs!

This extended interview covers topics including COVID-19 status extensions, the “golden handcuff” effect, recent changes to hotel loyalty programs, why Qantas could be risking killing its profitable “golden goose”, and lots more.

 

Episode contents:

  • 1:00 – Fortnightly news round-up
  • 9:05 – Interview with David Feldman

 

Links:

 

Frequent Flyer Gazette articles referenced in the fortnightly news round-up:

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