Author: Staff Writers
Staff Writers
Qantas Care Factor
Qantas has coped a battering this week with one member resolutely declaring that the Qantas customer care fail in the inherent requirement of their job… caring! A relatively straightforward request has been met with a poor attitude and a lack of empathy according to one member. This member sought to change the time for the … Continued
One award, two trips!
This week’s trip report again features a popular use of Qantas points, in the form of the OneWorld Award that allows for 5 stopovers and 35,000 miles of travel. With Business Class requiring just 280,000 points, it can be a very effective use of points. And as with most awards, there are no limitations on … Continued
Thailand to tag tourists?
They say a butterfly flapping its wings over the Amazon can impact people living thousands of kilometres away. While we won’t go into climate change or similar debates now, its true that an event affecting just a few people can have a profound effect on many further down the track. And so it seems, this … Continued
Emirates Service Recovery – An Oxymoron?
We have all had a trip or two where something has gone wrong, making for an unhappy memory. For some travellers, that trip can turn into a nightmare, especially when things continue to go wrong at your expense. Just wondering if you can assist with the best way to proceed with a claim from Emirates … Continued
Airline meals – are you game?
Complimentary meals or snacks are often a feature of fares with full service airlines. For some of our members, just because they are free, or being served at an unusual time, does not mean you have to eat them. I wonder whether I’m alone in almost totally avoiding in flight meals. Whether in economy or … Continued
Changing the Status Quo
One member this week queries why Status credits are tied to frequent flyer point earn rates. Our members discuss whether there is scope to improve the ways in which status credits are awarded. One suggestion is that there should be an incentive based system for the accrual of status credits. For example, the more flights … Continued
Celebrating 20 years of marriage in style!
Our members write trip reports for many reasons. It may be a business trip for work in Business Class to Europe. Or it may be a leisure hop in economy across the ditch. This week our trip report is one that is less common, when it comes to the reasons for the journey. Doesn’t time … Continued
Goodbye to the Australia Network
For many years it has been a sight for sore eyes. Whether you travel for pleasure or for business, it’s always been a welcome addition to a hotel’s TV programming. We are talking about the Australia Network, a cable TV channel mainly offered in Asia that featured the best (and sometimes the worst) shows from … Continued
Weekend in Melbourne – What to do?
For those raising a family, a weekend away often involves doing things the family wants to do. On the rare occasions when a couple find themselves travelling without the family, it can feel like a new experience. What to do, and where to go, are questions that take on a whole new dimension. I’m coming … Continued