Author: Matt Graham
Warning: Don’t Change Qantas Reward Bookings via Call Centre!
There appears to be a systematic problem where Qantas call centre staff are accidentally cancelling confirmed Classic Flight Reward bookings when customers call to enquire about changing their flights. Over recent months, multiple Australian Frequent Flyer members have reported that their Classic Reward bookings were cancelled without their knowledge after they phoned Qantas. In each … Continued
Qantas Restores Seamless Sydney Terminal Transfers
Transferring between Qantas international and domestic flights at Sydney Airport has just got a lot easier, with Qantas bringing back its seamless bus transfer service in both directions. Over recent months, Qantas had been offering a “Seamless Lite” transfer service from Terminal 1 (international) to Terminal 3 (domestic) at Sydney Airport. Unfortunately, these bus services … Continued
These Qantas International Lounges Are Now Open
Lounge access is now available at all of the international airports where Qantas currently flies except for Dili. Qantas today reopened its international Business Lounge in Wellington, as well as its Auckland Business & First Lounges. It also recently reopened its Singapore First Lounge and Perth International Transit Lounge, which is now available to eligible passengers … Continued
Airlines Slash Travel Agent Commissions
Many international airlines are about to slash the commissions they pay to Australian travel agents by as much as 80%, upending the traditional business model of travel agencies. From tomorrow (1 July 2022), airlines including Qantas and British Airways will reduce the base commission paid to travel agents via Billing and Settlement Plan (BSP) on … Continued
Australian State Requirements for Interstate & International Arrivals
Most Australian states and territories have now removed all interstate and international travel requirements, including for unvaccinated travellers. WA was the last to do so, removing the requirement to apply for a G2G Pass to travel to WA on 29 April 2022. Australian states & territories are also now allowing quarantine-free travel from overseas for … Continued
The World’s Safest Countries According to Smartraveller
If you’re looking for a safe destination to enjoy your next overseas holiday, look no further than Fiji – according to the Australian government. Over recent weeks and months, the Department of Foreign Affairs & Trade (DFAT) has been updating the travel advice for many of the countries listed on its Smartraveller website. The first … Continued
Air New Zealand Unveils Refreshed Long-Haul Cabins
Air New Zealand has revealed the new Business Class and Premium Economy seats that it will install on its long-haul fleet of Boeing 787 aircraft from 2024. The new cabins are set to offer a markedly better experience for passengers, particularly in “Business Premier”. The airline is also proceeding with plans to install bunk beds … Continued
Qantas Reduces Refund Waiting Times
Throughout the pandemic, many Qantas customers have complained about having to wait many weeks or months to receive a refund from Qantas for cancelled flights. Others have found it too difficult to request a refund. The good news is that Qantas recently made changes to its refund processes to make it easier and faster for … Continued
Air Canada Boeing 737 MAX Business Class Review
Air Canada offers 16 Business Class recliner seats on its Boeing 737 MAX 8 aircraft, which is most commonly used for short and medium-haul flights. I recently tried out Air Canada’s Business Class service on a flight from Mexico City to Montreal, which I booked using Virgin Australia Velocity points. The service exceeded my expectations. … Continued