Author: Matt Graham

Matt Graham

The editor of Australian Frequent Flyer, Matt's passion for travel has taken him to more than 100 countries… with the help of frequent flyer points, of course! Matt's favourite destinations (so far) are Germany, Brazil, Kazakhstan and Uzbekistan. His interests include aviation, economics & foreign languages, and he has a soft spot for good food and red wine. You can connect with Matt by posting on the Australian Frequent Flyer community forum and tagging @AFF Editor.

Facebook app open on smartphone

Don’t Want to Wait on Hold? Qantas Still Provides Customer Service via Social Media

As an alternative to calling, you can access Qantas customer service through Facebook messenger. It might take a while to get a reply, but the social media team is on the ball.

Qantas first class seat 1A

I Have Zero Qantas Points and It Feels Liberating

After 14 years of earning and burning Qantas Points, I've finally spent every last one and have zero left in my frequent flyer account. It feels great!

There are lots of flights from Australia to Denpasar (Bali), Indonesia

Overview of Airlines Flying from Australia to Bali in 2025

There are 210 flights per week from 8 cities across Australia to Bali's Denpasar Airport, on eight different airlines. Here's an overview of all your options for flights to Bali.

Qantas Perth international transit lounge

Guide to Qantas Points Club & Points Club Plus

By earning at least 150,000 Qantas Frequent Flyer points in a year, you'll automatically enjoy the benefits of Qantas Points Club membership.

Qantas 737-800 economy class meals

Qantas Economy Class Meals: What to Expect on Your Flight

Qantas offers complimentary food and drinks on all flights, including alcohol on many services. Our guide explains what to expect on board.

Qantas Airbus A380s at Sydney Airport

Make the Most of Qantas’ March 2025 Double Status Credits Offer

We've put together a list of the best status runs that you can book to take full advantage of Qantas' new double status credits offer, which is running until 18 March 2025. Happy booking!

Oops mistake glitch

Qantas Website Error Codes (And How to Avoid Them)

We've put together a list of the most common error codes that you'll encounter on the multi-city booking page of the Qantas website.

A Singapore Airlines A350 lands at Sydney Airport on runway 25 with a Virgin Australia 737 in foreground

4 Reasons You Might Transfer KrisFlyer Miles to Velocity

You can currently get a 20% bonus when converting KrisFlyer miles into Velocity points. There aren't many situations where this would make sense, but there are four exceptions.

Accor hotels in Sydney's Darling Harbour: Sofitel, Novotel and Ibis

Ultimate Guide to Accor Plus Membership

Accor Plus Explorer membership has numerous advantages including a free annual hotel night and up to 50% off dining at Accor properties.