Author: Matt Graham
Ola Calls In Debt Collectors After App Error
Ride-sharing service Ola has engaged debt collectors to chase down customers affected by a widespread problem that prevented the Ola App from collecting credit card payments correctly. The technical problem with Ola’s App has impacted a large number of its ride-share customers that used the service around December 2019, including multiple Australian Frequent Flyer members. … Continued
Up to 150 Status Credits for Transferring Points to Qantas
Qantas is offering 25% bonus points and up to 150 bonus status credits to selected frequent flyers that transfer credit or charge card reward points to Qantas Frequent Flyer by 30 June 2020. The targeted offer has been sent to Qantas Frequent Flyer members that have transferred points to Qantas in the past. Members that … Continued
Podcast #37: Flight Changes, Refunds & Travel Credits
As the coronavirus crisis continues, many airline passengers are still waiting for refunds from cancelled flight bookings. Meanwhile, some passengers have discovered that they would have to pay extra – thousands of dollars, in some cases – to rebook their cancelled flights for a different date. This is exactly what happened recently to a Lufthansa … Continued
Flight Changes, Refunds & Travel Credits – AIR037
As the coronavirus crisis continues, many airline passengers are still waiting for refunds from cancelled bookings. Meanwhile, some passengers have discovered that they would have to pay extra – thousands of dollars, in some cases – to rebook their cancelled flights for a different date. Recently, a Lufthansa customer in Germany was asked to … Continued
Refunds & Credits for Unused Travel Insurance Policies
Numerous Australian travel insurers are now offering policy refunds or credits to customers that had to cancel their trip due to COVID-19 restrictions. If you had purchased a travel insurance policy before COVID-19 became a known event (around the end of January), and were either unable to take your trip or had to cut it … Continued
Qantas Waives Classic Flight Reward Cancellation Fees
Qantas is now waiving change and cancellation fees for all new and existing Classic Flight Reward bookings until 31 October 2020. This includes Classic Flight Reward bookings made for travel after October 2020, provided you make the change or cancel your booking by the the end of October. The Qantas “Fly Flexible” offer is good … Continued
LATAM Airlines Files for Bankruptcy
LATAM Airlines has become the latest airline to file for bankruptcy during the COVID-19 travel shutdown, as the company embarks on a reorganisation of the business. The circumstances of the LATAM bankruptcy are similar to those of Virgin Australia as well as Avianca, one of South America’s other major airlines. The airline has filed for … Continued
Amex, Flybuys Reinstate Velocity Transfers
The American Express Membership Rewards and Flybuys programs have reinstated the ability to transfer points to Velocity Frequent Flyer. It comes after all Australian bank & supermarket loyalty programs temporarily suspended point transfers to Velocity due to the loyalty program of Virgin Australia pausing all redemptions on 21 April 2020. Most Australian banks are still blocking … Continued
Virtual Travel Experiences to Calm Your Itchy Feet
If you’ve been stuck at home for the past few months, you’re probably getting itchy feet. You’re definitely not alone – many of us miss the freedom to travel overseas. We all travel for different reasons. Some of us love experiencing new destinations and cultures. Some people travel for work, to attend conferences or to visit … Continued