Author: Matt Graham
AFF Response to ACCC Report on Loyalty Schemes
Last week, the Australian Competition & Consumer Commission (ACCC) released a draft report on customer loyalty schemes in Australia. The report identified “significant concerns” held by the ACCC surrounding data practices, consumer and competition issues relating to loyalty programs in Australia. The 107-page draft report is available to the public on the ACCC website. Before handing … Continued
Podcast #19: Air Chathams
With less than two weeks until the upcoming Qantas Frequent Flyer changes, now is the time to make any last-minute Classic Flight Reward bookings! In this Episode 19 of the AFF on AIR podcast, Matt chats to Leon Loganathan about the process of redeeming Qantas points for a Onweworld Award. This episode also includes a … Continued
Air Chathams – AIR019
With less than two weeks until the upcoming Qantas Frequent Flyer changes, now is the time to make any last-minute Classic Flight Reward bookings! In this episode, Matt chats to Leon Loganathan about the process of redeeming Qantas points for a Onweworld Award. This episode also includes a segment on the important role of … Continued
Jetstar Points Planes to Japan a Poor Deal
Qantas Frequent Flyer is expanding its Points Plane concept to Jetstar. Until 17 September 2019, Qantas says you’ll be able to book any available seat on Jetstar flights between Australia and Japan, as well as across the Jetstar Japan network, for travel between 12 November and 12 December 2019. If you’ve been saving up your … Continued
Economy Downgrade Inadequate, Court Rules
Passengers that book a Business Class ticket should not have to accept a downgrade to Economy Class, a German court has ruled. In a recent case, the judge found that Economy Class was an inadequate and unequal replacement for a paid Business Class ticket. This may sound like common sense, but involuntary downgrades are more … Continued
You Can Now Comment on AFF Articles
It is now possible for Australian Frequent Flyer readers to comment on selected AFF articles featured on our home page, our Facebook page and in the Frequent Flyer Gazette! Many AFF articles are directly linked to threads on our forum. Where this is the case, you will still find a link to the relevant thread … Continued
ACCC Shares “Significant Concerns” Over Loyalty Programs
The Australian Competition and Consumer Commission (ACCC) has expressed “significant concerns” over the practices of frequent flyer, supermarket and credit card loyalty programs in Australia. In a 97-page draft report on Australian loyalty schemes, the ACCC identifies several key areas of concern, ranging from opaque privacy policies to expiring frequent flyer points and airline carrier … Continued
Malaysia Airlines Enrich Gold Fast-Track
Malaysia Airlines is offering a unique fast-track to Enrich Gold status, equivalent to Oneworld Sapphire status. You can earn instant Enrich Gold status by flying Malaysia Airlines from Australia or New Zealand to London in Business Class or Business Suites. This status will be valid for 12 months and awarded within two weeks after completing … Continued
Virgin Australia “My Lounge” Opens in Brisbane
Virgin Australia’s new international lounge at Brisbane Airport has finally opened, almost a year behind schedule. “My Lounge – Home of Virgin Australia”, as it’s called, opened its doors to its first guests on Saturday, 31 August 2019. Operated by No1 Lounges, My Lounge in Brisbane offers barista coffee, an “extensive grazing menu” and a … Continued