Author: Matt Graham
Qantas Error Strands Customer in Cuba
A Qantas ticketing error has left a customer stranded in Cuba and more than $2,000 out of pocket. AFF member Sheenaec7 had booked an Iberia reward flight from Havana to Madrid in Business class, using Qantas points. But upon arriving at Havana Airport to check in for the flight, they were told there was no booking. It … Continued
USA Lounge Access Rules Explained
In Australia, a Business class ticket or airline status will get you into the lounge before your flight. But in the United States, neither airline status nor even a First class ticket will gain you airport lounge entry! Airport lounge access works a little differently in the United States. Here’s what you need to know… … Continued
Qantas Signs Air New Zealand Codeshare Deal
Qantas and Air New Zealand may be bitter rivals across the Tasman, but they’ve taken everyone by surprise announcing a new codeshare agreement! The partnership commences on 28 October 2018 – the same day that Air New Zealand’s alliance with Virgin Australia ends. Under the Air New Zealand codeshare agreement, Qantas will place its “QF” … Continued
JetGo Enters Voluntary Administration
Regional Australian airline JetGo has entered voluntary administration, suspending all commercial passenger flights as of 1 June 2018. JetGo customers with existing flight bookings may be entitled to a refund by initiating a credit card chargeback. If the refund is unsuccessful, JetGo’s administrator advises that customers can lodge a “Proof of Debt” claim. For customers … Continued
Singapore Airlines Relaunches World’s Longest Flight
Singapore Airlines will reclaim the title of world’s longest flight when it reinstates non-stop service from Singapore to New York later this year. The Airbus A350-900ULR operating the 18-hour, 15,344-kilometre trek will be configured only with Business class and Premium Economy seating. The first non-stop Singapore-Newark service will take off on 11 October 2018. Initially … Continued
Scam Artist or Savvy Travel Blogger?
For most of us, posting holiday snaps on social media is simply a way to keep in touch with family and friends. But some travel bloggers are requesting thousands of dollars worth of freebies in exchange for posts. An AFF member has shared an email sent recently by a self-proclaimed “luxury travel influencer” to the … Continued
Virgin Australia Economy X Worth Paying For?
Virgin Australia introduced Economy X seating on all its flights last year. These extra legroom seats come with dedicated overhead locker space, priority security and priority boarding. On flights to Los Angeles, Economy X passengers also receive noise-cancelling headphones and first meal choice. Economy X seats can be booked for a surcharge ranging from $35 … Continued
Qantas Singapore Lounge: Great Food & Service, But Crowded
The Qantas Singapore Lounge is one of the most popular in the Qantas lounge network. The service is excellent, the food and drinks are great and there are plenty of showers. There’s just one problem – it can get a little too popular, leading to overcrowding and some lounge guests even being turned away at … Continued
Cathay Pacific Asia Miles Devaluation
Cathay Pacific has announced a major devaluation of its Asia Miles frequent flyer program. Key changes include award flight price increases and changes to the way miles are earned. The Asia Miles devaluation comes into effect from 22 June 2018, so you have less than a month to take advantage of the program in its … Continued