Author: Matt Graham
Do Credit Card Reward Points Expire?
We compare the credit card reward point expiration policies of different Australian banks, as well as their policies on changing reward costs without notice.
Aviation White Paper Lets Down Australian Consumers
The Australian government has proposed a new airline ombudsman and Charter of Customer Rights in its Aviation White Paper. This does very little for consumers.
Thieves Targeting Velocity Frequent Flyer Accounts
An alarmingly high number of Velocity Frequent Flyer members have had their accounts hacked and points stolen in recent months.
What Happens If Your Frequent Flyer Account Gets Locked
Airlines may lock frequent flyer accounts when they suspect fraudulent activity. This is what happens next, and what you need to do if you can't access your account.
Qantas (Sort of) Honours First Class Error Fares
Last Friday morning, Qantas sold First Class tickets to Los Angeles for just $4,299 return. The airline isn’t exactly honouring them… but there is a silver lining.
The Ultimate Guide to Qantas Red Planet
Red Planet panel members can earn Qantas Frequent Flyer points by completing surveys. Here's how it works.
Beware: Fake Qantas Phone Number Scam
Scammers have bought Qantas' US phone number in Australia. If you call the US phone number but you're in Australia, you'll probably get scammed.
The Best Lounge You Can Access with Velocity Status
Access to the excellent Etihad Airways First Class Lounge in Abu Dhabi, with its brilliant service, would have to be one of the top perks of Virgin Australia Platinum status.
Qantas Surprising Platinum Flyers with Free Upgrades
In recent months, Qantas has been actively upgrading Platinum and Platinum One frequent flyers into empty Business and First Class seats.