Tens of thousands of Australians have undergone 14 days of hotel quarantine since March 2020, and reviews have been really mixed. Some have said it was the worst experience of their lives, but others have found it quite bearable. In Episode 67 of the AFF on Air podcast, Matt is joined live from hotel quarantine … Continued
There are countless “claim agencies” that specialise in claiming EC261/2004 (EU261) compensation from airlines for flight delays, cancellations and overbooking in the European Union. Their promise is simple: They’ll chase up airlines for money legally owed under European laws, on behalf of airline passengers who lack the time or expertise to do it themselves. Most … Continued
The ‘AFF on AIR’ podcast often looks at frequent flyer and loyalty programs from a consumer’s perspective. But what goes on behind the scenes? What is the logic behind the decisions made by the people running loyalty programs? To find out what goes on behind the scenes, Matt Graham is joined on Episode 65 of … Continued
Consumer group CHOICE recently surveyed more than 4,000 Australians whose travel plans were disrupted by COVID-19. Unfortunately, their findings do not paint a pretty picture of the travel industry. This week, CHOICE published its findings in a report called Consumer protection for Australian travellers: a plan for clarity, consistency and fairness. According to CHOICE, only 17% … Continued
Leaving Australia in 2021 is unfortunately not as simple as booking a ticket and going to the airport. If you’re an Australian citizen or permanent resident who normally lives in Australia, you’ll firstly need to apply for an exemption from the Department of Home Affairs to even be allowed to exit Australia. You’ll then need … Continued