The Qantas Group owns two distinct brands in the Australian market. Qantas is supposed to be the premium, full-service brand while Jetstar is positioned as the low-cost carrier with cheap fares but less service. Ironically though, the customer service provided by Jetstar at the moment is far superior to that of Qantas! The problems with Qantas … Continued
The first Jetstar flight from Melbourne to Bali in almost two years will take off this morning, taking almost 300 Australians to the Indonesian holiday destination. Flight JQ43 will take off from Melbourne at 9.55am this morning, with the Boeing 787-8 Dreamliner arriving at 12.45pm local time. Many of the passengers on board would have … Continued
Ahead of international flights resuming, Jetstar has started bringing its wide-body Boeing 787-8 Dreamliners out of storage to use on domestic flights around Australia! Lucky Jetstar passengers on selected domestic flights to Sydney, Melbourne, Cairns and the Gold Coast are set to get a nice upgrade over the usual Airbus A320 experience – in more … Continued
Jetstar has increased the amount of money its earns from add-ons, bundles and fees by a third during the COVID-19 pandemic. According to the Qantas Group’s financial results, Jetstar’s ancillary revenue increased by 33% in the 2020-21 financial year, compared to the “pre-COVID” 2018-19 financial year. Ancillary revenue refers to the income made from selling … Continued
Jetstar has promised to reduce the amount of time Qantas Frequent Flyer members are waiting to receive their points and status credits after flying with the airline. Before COVID-19, most eligible Jetstar customers were receiving Qantas points and status credits within a few days of their flight. But since the pandemic, the typical amount of … Continued