Airlines, miles, and points is the most popular topic at Australian Frequent Flyer. In this category, we provide expert tips, insider tricks, and facilitate discussions about Qantas, Virgin Australia, non-Australian airlines, and global airline alliances. From earning and redeeming frequent flyer points to maximising elite status benefits, we aim to help you get the most out of your travel. We also cover every step of the journey – from planning and booking flights to experiencing the flight itself, and finally, arriving at your destination. Whether you're a seasoned traveller or just starting to explore the world of frequent flyer programs, you'll find valuable advice to elevate your travel experience. See below for articles on airlines, miles and points.
Australians have been left out of pocket after online travel agency Bestjet went out of business at the end of last year. Thousands of Bestjet bookings have been cancelled, and many of the affected passengers are now left without a refund or a confirmed flight. While some Bestjet customers still have confirmed bookings, others have … Continued
Sometimes when coming across a great airfare deal, it all seems too good to be true. But this is not always the case – as demonstrated by the latest Cathay Pacific mistake fares! Last week, Cathay Pacific accidentally sold a bunch of Business and First Class tickets from Vietnam to North America for well below … Continued
Singapore Airlines has announced a raft of changes to its KrisFlyer frequent flyer program, taking effect from January 2019. The 2019 KrisFlyer changes are largely bad news for frequent flyers, with the cost of some Singapore Airlines award flights and upgrades increasing. We’ve put together this detailed guide with everything you need to know about … Continued
Singapore Airlines has come to the rescue after a Qantas blunder that left an AFF member seeing red. fitzy recently decided to change a Classic Flight Reward booking made with Qantas. Upon calling the Qantas call centre, this member was told that the change would cost 5,000 Qantas points, but that they would receive a … Continued
The Australian Competition & Consumer Commission (ACCC) has called out all four of Australia’s major airlines for misleading customers about their right to a refund. In addition, Jetstar has been fined $1.95 million for making false and misleading representations about its passengers’ rights. The ACCC alleges that Jetstar falsely claimed on its website that certain … Continued
Want to use your Qantas points to fly to Hawaii? You’re in luck! Qantas has released a ton of extra Premium Economy and Business Class reward seats to Honolulu. Historically, it has been near-impossible to redeem points for Qantas Business Class seats to Hawaii. But this changed when Qantas brought its Boeing 747 jumbo jet … Continued
Last month, the Hong Kong government ended its regulation of fuel and airline-imposed surcharges. This made it once again possible for airlines to add on their own surcharges to the cost of flights, including award tickets. A month later, some Qantas partner airlines have indeed increased their carrier charges on award bookings departing from Hong … Continued
Travelling with children in Business class can be fraught with peril. But it’s not just the children that can cause problems. Some adults flying in Business would prefer that there were no children. But few take matters into their own hands! AFF member ermen had a strange experience recently while flying with his young children on a … Continued
If you’ve been thinking about joining the Singapore Airlines KrisFlyer frequent flyer program, now is a good time to do so! There are many compelling reasons to sign up. And not only is it free to join, but Singapore Airlines is currently giving away 500 free KrisFlyer miles to new members as a welcome bonus. … Continued
Virgin Velocity Gold and Platinum members will finally receive lounge access in Hong Kong when flying with Virgin Atlantic to London. In even more welcome news, Velocity Platinum members will also receive arrivals lounge access at London’s Heathrow Airport after arriving on a Virgin Atlantic flight. The new Virgin Atlantic lounge access arrangements for Velocity Frequent … Continued
When booking flights, online travel agents like Bestjet, CheapOair and Trip.com are often cheaper than the airline’s own website. But are the savings worth it? An AFF member was recently searching for three Singapore Airlines Business class tickets. Laffer found the same flights available on Bestjet.com for $1,500 cheaper than Singapore Airlines’ own website. It is … Continued
If you’ve ever had to call an airline – especially Qantas – you’ve probably had the frustrating experience of an extended wait on hold. But it doesn’t have to be this way! By calling at off-peak times, you’ll be served much faster. So, when exactly is the best time to call Qantas and other airlines? … Continued