Airlines, miles, and points is the most popular topic at Australian Frequent Flyer. In this category, we provide expert tips, insider tricks, and facilitate discussions about Qantas, Virgin Australia, non-Australian airlines, and global airline alliances. From earning and redeeming frequent flyer points to maximising elite status benefits, we aim to help you get the most out of your travel.
We also cover every step of the journey – from planning and booking flights to experiencing the flight itself, and finally, arriving at your destination. Whether you're a seasoned traveller or just starting to explore the world of frequent flyer programs, you'll find valuable advice to elevate your travel experience.
See below for articles on airlines, miles and points.
Qantas may still call Australia home, but calls to the Qantas Frequent Flyer Service Centre will soon be answered by staff in the Philippines. More than 100 Australian jobs will be lost when Qantas shuts its Melbourne-based call centre later this year. The Frequent Flyer Service Centre handles calls relating to the use of Qantas points, … Continued
Many Australians are familiar with the frequent flyer programs of Qantas and Virgin Australia. But there are other airline loyalty programs out there that offer considerably better value. Qantas Frequent Flyer and Virgin’s Velocity program are by far the most widely used by Australians. This makes sense, as it’s much easier to earn points within Australia with these programs. … Continued
Qantas has axed its Aquire loyalty program for small to medium businesses, in favour of the newly-launched Qantas Business Rewards. It’s not just a name change, with several significant changes being made to the program. Qantas Business Rewards, like its predecessor Aquire, enables business owners to earn additional points on employees’ flights, as well as … Continued
Qatar Airways has been offering some excellent airfare deals on flights to Europe lately. But do these low fares come at the expense of quality? One member is considering using the Doha-based oneworld airline for the first time on an upcoming trip, and seeks the opinion of the AFF community on whether Qatar Airways is … Continued
Flying internationally is often a markedly improved experience, compared to taking a domestic flight. The aircraft used on international routes are often more comfortable than planes designed for short-haul flying. The lounges in international terminals are also significantly better – especially if you happen to enjoy access to the Qantas First class lounge in Sydney or … Continued
The personal details of numerous Qantas customers have been compromised after they were mistakenly sent to the wrong email address. Qantas recently emailed customers flying out of Melbourne, warning them of delays during roadworks on the Tullamarine Freeway. These emails mistakenly contained the surnames and booking reference numbers of other passengers. If the email recipient … Continued
Airline taxes and fuel surcharges can add hundreds of dollars to the cost of an award ticket booked using frequent flyer points. But these taxes and charges can vary drastically. On some frequent flyer redemption bookings, the taxes are as low as $5. At other times, they can run into the thousands of dollars! The co-payment … Continued
Frequent flyer points open the door to a world of opportunities, including free flights and flight upgrades. But for some, the complexity of earning and burning points is too much hassle to make it all worthwhile. One member was recently told by a colleague that they must be rich because they often travel in premium … Continued
Redeeming frequent flyer points for Business class seats can be difficult at the best of times – let alone four seats on the same flight. But that’s exactly what one member is hoping to do for their upcoming family holiday to Japan. We’re planning a family trip to Japan for October 2018 and will have enough … Continued
Tigerair has been forced to cancel all of its flights between Australia and Indonesia, effective from Wednesday 11 January. The snap decision by the Indonesian government to ban Tigerair from flying to the country has resulted in chaos as thousands of Tigerair passengers were left stranded. Tigerair operates three international routes to Bali from Melbourne, … Continued
Virgin flyers with Gold Velocity status will no longer receive lounge access in Los Angeles when flying on Virgin Australia. Gold Velocity members previously enjoyed access to the Star Alliance lounge in Los Angeles. Instead, Virgin flyers departing from Los Angeles to Sydney, Brisbane or Melbourne will now receive a $40 voucher to spend in … Continued
It’s not uncommon to receive compensation for a flight delay or inoperative entertainment system, but what about a mid-air injury? One member was recently hurt on a Qantas flight after stepping on broken glass. The incident occurred shortly after take-off, with the glass somehow having been left in the aisle. The passenger was not wearing shoes at … Continued
