Qantas No Longer Triaging Repeat Callers
The Qantas call centre used to triage customers who called repeatedly within a short time to a more experienced onshore agent. This is no longer happening.
Airlines, miles, and points is the most popular topic at Australian Frequent Flyer. In this category, we provide expert tips, insider tricks, and facilitate discussions about Qantas, Virgin Australia, non-Australian airlines, and global airline alliances. From earning and redeeming frequent flyer points to maximising elite status benefits, we aim to help you get the most out of your travel. We also cover every step of the journey – from planning and booking flights to experiencing the flight itself, and finally, arriving at your destination. Whether you're a seasoned traveller or just starting to explore the world of frequent flyer programs, you'll find valuable advice to elevate your travel experience. See below for articles on airlines, miles and points.
The Qantas call centre used to triage customers who called repeatedly within a short time to a more experienced onshore agent. This is no longer happening.
The Japan Airlines website has a great feature that shows you where infants are sitting on the seat map. This also works for selected partner airline flights.
Tigerair no longer exists in Singapore, Australia, Indonesia or the Philippines. But it continues to offer budget airfares out of Taiwan.
You can now redeem Qatar Airways Privilege Club Avios to book JetBlue flights, including its excellent Mint Business Class across the Atlantic, with no fuel surcharges.
Emirates will resume daily flights between Dubai and Adelaide from 28 October 2024. The airline previously flew to Adelaide from 2012 until 2020.
Emirates has reopened its lounge at Brisbane Airport after a refurbishment. Open from 5 pm until 1.30 am daily, it now features direct boarding to the plane.
In this article, we explore the fate of the eight former Oneworld airlines that have since left the alliance, including founding member Canadian Airlines. What happened to them?
Delta's new 2024 SkyMiles Medallion Status Match Challenge offers a shortcut to elite status on Delta Air Lines and the SkyTeam alliance.
These international routes to and from Australia still have First Class available. Here's how you can book a seat using points.
You can request a Classic Upgrade Reward with Qantas points when booking selected Qantas codeshare flights operated by LATAM or Aircalin.
Earn between 45 and 125 bonus Velocity status credits by flying Virgin Australia 2-6 times between 29 January and 28 March 2024.
Turkish Airlines will finally commence flights to Australia, with the launch of a Melbourne-Istanbul service via Singapore on 1 March 2024. You can already book a seat with points.