Airlines, Miles and Points

Airlines, miles, and points is the most popular topic at Australian Frequent Flyer. In this category, we provide expert tips, insider tricks, and facilitate discussions about Qantas, Virgin Australia, non-Australian airlines, and global airline alliances. From earning and redeeming frequent flyer points to maximising elite status benefits, we aim to help you get the most out of your travel. We also cover every step of the journey – from planning and booking flights to experiencing the flight itself, and finally, arriving at your destination. Whether you're a seasoned traveller or just starting to explore the world of frequent flyer programs, you'll find valuable advice to elevate your travel experience. See below for articles on airlines, miles and points.

Qantas business pre-departure champagne tray

Qantas Brings Back Double Status Credits (or Points)

It’s been 10 months since Qantas last ran a Double Status Credits promotion. Since then, one of the most common and hotly debated questions on AFF has been “when will the next double status credits offer be?” The wait is finally over, with Qantas launching a new promotion today! This offer gives Australian-based frequent flyers … Continued

25 Mar 2022 Qantas
Qatar Airways Boeing 777 flies over Sydney

More Qatar Airways Rewards for Qantas Frequent Flyers

Qatar Airways is no longer giving reduced access to Business Class reward seats on its Australian flights to Qantas Frequent Flyer members. It comes as Qatar Airways also switches its points currency to Avios, and British Airways Executive Club drastically reduces the cost of reward seats on Qatar Airways flights. Qantas Frequent Flyers now have … Continued

25 Mar 2022 Qatar Airways
Virgin Australia 737 Business Class 2021

Virgin Business Class Better Value than Qantas in 2022?

In early 2021, I wrote that Qantas in-flight catering was miles ahead of Virgin Australia. But Virgin Australia has massively improved its Business Class offering since then… while also slashing its Business airfares. At a basic level, Qantas and Virgin Australia now provide very similar domestic Business Class products. Both airlines have lounges, the Boeing 737 … Continued

24 Mar 2022 Virgin Australia
Singapore Airlines A380

Singapore Airlines Call Centre Woes

Prior to COVID-19, the Singapore Airlines call centre was generally excellent. It didn’t take long to get through to an operator, and the Singapore-based staff were able to competently assist with most requests. Unfortunately, it’s now quite a different story. It appears that Singapore Airlines has closed its Singapore-based call centre during the pandemic and … Continued

Air New Zealand international lounge in Auckland

Air New Zealand Reopens International Lounges

Air New Zealand will reopen all of its international airport lounges over the coming weeks as New Zealand prepares to reopen its border to the world. Currently, all Air New Zealand international lounges are closed except in Rarotonga, Christchurch and Auckland. The Auckland lounge is currently only open until 3.30pm, meaning it is open for … Continued

22 Mar 2022 Air New Zealand
Virgin Australia Boeing 737-800 pushes back at SYD T1

Virgin Australia Won’t Return to NZ Until November 2022

New Zealand will reopen its border to Australian tourists next month, with quarantine-free travel from Australia resuming from 13 April 2022. Following this announcement, Qantas quickly announced an increase to services from Sydney to Auckland from the date of the border reopening. It will also resume daily Brisbane-Auckland, Melbourne-Auckland and Sydney-Christchurch flights from 13 April, … Continued

18 Mar 2022 Virgin Australia
Generous Qantas Club Deal with Bonus Status Credits

Qantas Int’l Business Lounges Reopen 27 March 2022

Qantas will reopen its international Business Lounges in Sydney, Melbourne and Brisbane on 27 March 2022, as more international flights resume. This will relieve some of the pressure on the Qantas First Lounges in Sydney and Melbourne, which had been getting quite full lately during peak times as more people return to the skies. Meanwhile, … Continued

17 Mar 2022 Qantas
Inflight economy cabin passengers are getting food served in Qantas A330

30% off Selected Qantas Economy Classic Rewards

Qantas Frequent Flyer is discounting the points required for selected Classic Flight Reward bookings in Economy Class by 30%, for bookings made between 16-20 March 2022. The discount is available on selected routes, for travel dates from 1 May 2022. Eligible routes include the “golden triangle” domestic routes between Sydney, Melbourne and Brisbane, as well … Continued

16 Mar 2022 Qantas
Qantas Boeing 737-800 Business Class

Greater Benefits for Qantas Business Rewards Members

Qantas has made it easier for businesses to achieve a higher level in its Qantas Business Rewards program, while also increasing the benefits offered with each tier. Changes include larger discounts on flights and Qantas Club membership, as well as a new Gold Accelerator offer. Qantas Frequent Flyer members who book through Qantas Business Rewards … Continued

15 Mar 2022 Qantas
Emirates A380

Yet ANOTHER Huge Increase to Emirates Carrier Charges

Barely a week ago, without warning, Emirates massively increased the carrier charges payable when redeeming points to book a reward seat. Unfortunately, there has now been a second major increase to Emirates carrier charges in as many weeks. When redeeming Emirates Skywards miles or Qantas Frequent Flyer points to book a Classic Reward seat in … Continued

15 Mar 2022 Emirates
Qantas customer service: What service?

Qantas Keeps Hanging Up on Customers

Unless you’re lucky enough to have Platinum or Platinum One status, dealing with the Qantas contact centre has become a maddening experience lately. The wait times are often astronomical, and if your call is directed to one of the outsourced overseas call centres operated by Mindpearl, the staff are often poorly trained and unable to … Continued

14 Mar 2022 Qantas