Airlines, Miles and Points

Airlines, miles, and points is the most popular topic at Australian Frequent Flyer. In this category, we provide expert tips, insider tricks, and facilitate discussions about Qantas, Virgin Australia, non-Australian airlines, and global airline alliances. From earning and redeeming frequent flyer points to maximising elite status benefits, we aim to help you get the most out of your travel. We also cover every step of the journey – from planning and booking flights to experiencing the flight itself, and finally, arriving at your destination. Whether you're a seasoned traveller or just starting to explore the world of frequent flyer programs, you'll find valuable advice to elevate your travel experience. See below for articles on airlines, miles and points.

Virgin Australia retail menu items

Virgin Australia Refreshes Onboard Menu

Virgin Australia has improved the range of food and drinks available for sale in its onboard retail menu, with new options including hot food for passengers in Economy Class on domestic and international flights. Virgin has added nine new menu items to its buy on-board retail menu including muffins, Violet Crumble chocolate bars and Cheezels. … Continued

15 Dec 2021 Virgin Australia
Qantas 787 Italy route launch

Qantas Announces Seasonal Perth-Rome Flights

Qantas will launch direct Perth-Rome flights from June 2022, with 3x weekly flights during the European summer when demand for leisure travel to Italy is at its peak. Running from 22 June until 6 October 2022, the seasonal flights will be operated by the airline’s Boeing 787-9 Dreamliners. The flights will run as a Sydney-Perth-Rome … Continued

15 Dec 2021 Qantas
Qantas 787

Qantas Customer Cancels $350k of Flights After 71 Hours on Hold

Last week, Australian Frequent Flyer exposed the dire state of the service being provided by the Qantas call centre. Many customers are waiting hours on hold, only to speak to staff who can’t assist with even basic requests – or for their calls to be disconnected. Clearly, this story has resonated with Australians. Following last Thursday’s … Continued

13 Dec 2021 Qantas
Qantas service desk - what service?

The Qantas Call Centre is a Disgrace

If you’ve tried to phone Qantas recently, you probably already know how difficult it is to get through to the call centre. Unless you have Platinum or Platinum One status, wait times regularly run into the hours and even if you can get through, there’s no guarantee of receiving correct information or proficient assistance with … Continued

9 Dec 2021 Qantas
Link Airways will operate flights from Sydney to Canberra on behalf of Virgin Australia

Virgin Partners with Link Airways on Sydney-Canberra Route

Virgin Australia will finally return to the Sydney-Canberra route from 30 January 2022, after an absence of almost two years. But it won’t be flying its own planes on the hour-long hop between Australia’s largest city and the national capital. Instead, the flights will be operated by Link Airways, which rebranded last year from its … Continued

Prizes in the new Qantas Points Auction include a trip to Hamilton Island on a private jet

Second Qantas Points Auction Goes Live

Qantas has launched its second “points auction” for 2021, with 10 unique experiences and items of Qantas memorabilia going under the hammer over the next nine days. During Qantas’ inaugural Points Auction, which took place in August, there were five “money can’t buy” experiences and products auctioned off including a flight simulator session, Dash 8 … Continued

1 Dec 2021 Qantas
Emirates A380

Last Chance for Free Emirates Travel Insurance

Emirates will shortly cease offering free multi-risk travel insurance with every ticket sold, which includes cover for COVID-19. Emirates became the first airline last year to offer free travel insurance to all its passengers during the COVID-19 pandemic – at a time when policies were not being offered by many traditional travel insurance providers. Since … Continued

26 Nov 2021 Emirates
How Qantas Plans to Fly A330s to LA, SFO

Qantas Routes India Flights via Adelaide

Qantas flights to India will commence from both Sydney and Melbourne next month, with flights to Delhi from both cities stopping over in Adelaide. Earlier this week, the airline announced it will commence regular 4x weekly Melbourne-Delhi flights from 22 December 2021, with flights stopping in Adelaide on the outbound journey to India. Qantas has … Continued

24 Nov 2021 Qantas
Optus has introduced three new phone plans that earn Qantas points

Optus Dials Up Qantas Points

Optus is once again offering Qantas Frequent Flyer points on selected SIM Only mobile plans. Optus customers signing up for a new mobile plan can earn up to 10 points per dollar on their monthly bill, plus up to 20,000 bonus Qantas sign-up points. There are three exclusive Optus plans for Qantas Frequent Flyer members … Continued

23 Nov 2021 Qantas