At the end of the day it's all about "The Journey". This popular topic covers the planning, booking, the flight, and then the arrival at you destination.
Dive into this section to explore tips and advice for every step of your journey.
Too many airlines are selling tickets with unrealistic connection times. These look good on paper, but can easily become inconvenient for passengers and costly for the airline... as I found out this week.
Frequent flyers discuss the correct etiquette and different approaches to reclining your seat on a long-haul flight. It's a guaranteed source of conflict if done wrong.
Business Class fares from Egypt are often thousands of dollars cheaper. Wilson visited Cairo twice last year with the sole purpose of taking advantage of the savings.
Airlines often use the time it takes to get the first bag onto the carousel as a key performance metric for baggage handlers. Are ground handling companies gaming this to inflate their KPIs?
Most passengers don't take the time to compliment great service, so airlines love it when customers do. They often pass on the feedback to the employee and their manager.
In Europe, airlines put a lot of effort into limiting delays to under two, three or four hours. They have a strong financial incentive to do so, and it works.