The Journey

At the end of the day it's all about "The Journey". This popular topic covers the planning, booking, the flight, and then the arrival at you destination. Dive into this section to explore tips and advice for every step of your journey.

man traveler with hat holding beer glass and looking to airplane, Asian passenger sitting and relax in modern lounge at international airport terminal. Travel concept

Where to Search for Cheap Flights

Everyone loves a cheap flight, but what’s the most efficient way to find one? AFF members often discuss current airfare deals on the Australian Frequent Flyer forum. If you’ve subscribed to an airline mailing list, you may also be notified when that airline goes on sale. But if you need to book a flight to … Continued

Beautiful view of Churches in Oia village, Santorini island in Greece at sunset, with dramatic sky.

Cheap Flights to Europe from $606 Return

Over the past two years of border closures and COVID-related travel disruptions, there haven’t been many good deals on flights to Europe. But Singaporean low-cost carrier Scoot is trying to change this, with flights from Australia to Europe available now from as little as $606 return. The flights with Scoot are available from Gold Coast, … Continued

Inflight staff serving food to a female business passenger in the business cabin, Qantas A330

How to Find Domestic Widebody Flights

Apart from some rare exceptions like Japan, the majority of domestic flights in most countries are operated by narrowbody aircraft like the Boeing 737 or Airbus A320. These are perfectly fine for short hops, but flying on a widebody jet is always just a little bit nicer. In Economy, you’ll often have a bit more … Continued

Air New Zealand snack

Why Airline Caterers Love “Ambient” Snacks

When Lufthansa announced it would introduce buy-on-board snacks on its long-haul flights last year, it promised “high quality” products that would better cater to the “diverse needs of guests”. In reality, the German airline just replaced the complimentary mid-flight refreshment on long-haul routes such as Frankfurt-Los Angeles with the option to purchase from an overpriced … Continued

31 Jan 2022 In Flight
Refund for cancelled travel

Airline Customer Advocate “Ineffective”

There are renewed calls for the Airline Customer Advocate to be replaced by an independent ombudsman, after consumer advocacy group CHOICE found it has failed to resolve airline complaints – especially during COVID-19. Since 2012, the Airline Customer Advocate (ACA) should have been helping Australians to resolve airline complaints. But its scope is limited and … Continued

15 Jul 2021 Post Flight
How to enrage a frequent flyer

The Easiest Way to Disappoint Frequent Flyers

Flight delays, missing luggage, broken in-flight entertainment systems, seat swaps… there are plenty of things that could annoy frequent travellers. But few things seem to upset frequent flyers quite like getting incorrectly denied airport lounge access. Over the years, there have been many stories on frequent flyer forums such as AFF about travellers who should … Continued

7 Jun 2021 The Journey
Delta pre-takeoff drinks

How Many Flight Attendants Are Required Per Flight?

Ever wondered how many flight attendants are required to operate a flight? The minimum ratio of flight attendants to passengers varies by country, but it’s generally between 1:36 and 1:50. In Australia, the standard minimum ratio is 1 flight attendant for every 36 passengers. But there are some exemptions. For example, flight attendants are not … Continued

25 Sep 2020 In Flight
Goodwill Lost: Customers Have Long Memories

Goodwill Lost: Customers Have Long Memories

Most businesses have faced significant issues due to COVID-19, particularly in the travel industry. With borders closed, many airlines have had to cancel flights and many tour operators have had to temporarily shut down. Millions of cruises, car rentals and hotel bookings have also been cancelled as would-be travellers have been stuck at home. But … Continued

What's your best travel upgrade?

What’s Your Best Free Travel Upgrade?

When you’re flying, there aren’t many better feelings than getting a surprise beep at the gate and being handed a new boarding pass for a better seat up the front! The same goes for booking a cheap hotel room but being upgraded to a luxurious suite… or perhaps booking a budget rental car and receiving … Continued

17 Aug 2020 The Journey
Have You Had a "Flight from Hell"?

Frequent Flyers Recount Their “Flights from Hell”

With most international travel off the cards for the foreseeable future, many frequent flyers are reminiscing about past trips and longing to get back into the air. At this time, it’s easy to think about long-haul travel through rose-coloured glasses. But as any frequent traveller will know, long-haul travel is not always as fun as … Continued

5 Aug 2020 In Flight