Velocity Frequent Flyer is discontinuing its travel money card, Velocity Global Wallet. This is the Visa debit card found on the back of most Velocity Frequent Flyer membership cards. From the end of this year, you’ll no longer be able to load money onto your Velocity Global Wallet card. From then, there will be a … Continued
Virgin Australia will relaunch its domestic Business Class in early 2021, flagging changes that make it “more accessible” and “better aligned to the expectations of the cabin’s core customers”. Before it finalises the changes, the airline is now completing an “end-to-end review” of its Business Class product in collaboration with cabin crew. Virgin has hinted … Continued
Virgin Australia has begun to reopen its airport lounges after they were shuttered for eight months. But around half of Virgin’s existing lounges will remain closed permanently. Like Qantas, Virgin Australia was forced to close its airport lounges in March 2020 due to government restrictions that were introduced to suppress the spread of COVID-19. But … Continued
U.S. private equity firm Bain Capital formally took control of Virgin Australia yesterday, as Paul Scurrah leaves the organisation to make way for incoming CEO Jayne Hrdlicka. With the sale of Virgin to Bain Capital completed, Virgin Australia has now officially ended its voluntary administration after almost seven months. Virgin Australia entered voluntary administration on … Continued
The equity value of Virgin Australia’s Velocity Frequent Flyer loyalty program has been slashed by two-thirds in just a year, according to an independent report commissioned by Virgin’s administrators and presented to the federal court. In the report, FTI Consulting valued Virgin’s loyalty business at between $640 million and $704 million. That’s compared to a … Continued
More than 300,000 Virgin Australia customers have now received Future Flight credits for cancelled flights. But many Virgin customers have complained they would have preferred a refund. This is especially the case for customers that had purchased expensive international business class tickets, and now have Future Flight credits worth thousands of dollars that can only … Continued
IN BRIEF | Following the demise of Tigerair, another of Virgin Australia’s businesses is being permanently shut down as the fallout from COVID-19 sadly continues. Virgin Australia Holidays will be closed from 31 October 2020, bringing an end to Virgin Australia’s Mystery Breaks, AFL Travel and Supercars Travel Packages. Launched in 2003 by then Virgin … Continued
Update: Virgin Australia Future Flight credits were previously valid for bookings made until 31 July 2022, for travel until 30 June 2023. However, their validity has since been extended. Future Flight Credits are now valid for bookings made until 31 December 2023, for travel until 31 December 2023. Virgin Australia has converted the “conditional credits” held … Continued
In a few weeks, Virgin Australia will come out of voluntary administration. But its future remains far from certain, following extraordinary revelations CEO Paul Scurrah will leave the organisation as soon as Bain Capital takes full control of the company in early November. Replacing Scurrah is former Jetstar CEO Jayne Hrdlicka, who is reportedly feared … Continued
Virgin Australia’s Velocity Frequent Flyer program has permanently removed some of the benefits offered to frequent flyers when travelling with international partner airlines. Upgrades and lounge access are among the tier benefits axed when flying with some partner airlines. Although Velocity Frequent Flyer only announced these cutbacks yesterday, its website states that they came into … Continued
Virgin Australia may still be in voluntary administration, owing thousands of customers refunds, but that’s not stopping the airline from trying to stimulate new flight bookings! Velocity Frequent Flyer has launched a new “double points” offer on Virgin Australia flights this week. Until 29 September 2020, you can earn double Velocity points on new Virgin … Continued
Currently, it is only possible to redeem Velocity Frequent Flyer points for Virgin Australia reward seats on a limited selection of domestic routes. Even though Virgin Australia has now resumed flights on many routes across Australia, for some reason not all of these are available for booking with Velocity points. But you can now use … Continued