Top-tier Velocity Frequent Flyer members have accused Virgin Australia of being “asleep at the wheel” until now when it comes to communication. These frequent flyers, who have been fiercely loyal to Virgin Australia in the past, feel their loyalty is no longer being reciprocated. They have become confused about the future direction of Virgin Australia, … Continued
Virgin Australia appears to be granting further status extensions to some Velocity Silver, Gold and Platinum members who didn’t benefit from the previous 12-month status extension announced earlier this year. But Virgin hasn’t gone as far as Qantas in offering an easy opportunity for all members to extend their status for a second year by booking … Continued
Velocity Frequent Flyer is discontinuing its travel money card, Velocity Global Wallet. This is the Visa debit card found on the back of most Velocity Frequent Flyer membership cards. From the end of this year, you’ll no longer be able to load money onto your Velocity Global Wallet card. From then, there will be a … Continued
Virgin Australia will relaunch its domestic Business Class in early 2021, flagging changes that make it “more accessible” and “better aligned to the expectations of the cabin’s core customers”. Before it finalises the changes, the airline is now completing an “end-to-end review” of its Business Class product in collaboration with cabin crew. Virgin has hinted … Continued
Virgin Australia has begun to reopen its airport lounges after they were shuttered for eight months. But around half of Virgin’s existing lounges will remain closed permanently. Like Qantas, Virgin Australia was forced to close its airport lounges in March 2020 due to government restrictions that were introduced to suppress the spread of COVID-19. But … Continued