Airline call centres worldwide are struggling to cope with the current surge in demand, leaving many calls unanswered and others on hold for many hours. Qantas customers, for example, have reported waiting well over 5-6 hours on hold – or simply being hung up on – over recent weeks. Qantas call centre staffing levels were … Continued
Just days after Qantas announced further cuts to international flights until September, Virgin Australia has revealed more flight reductions of its own. Among the changes, Virgin Australia will temporarily reduce flights to Japan, Los Angeles and New Zealand, and permanently axe its two fifth-freedom international routes. Frequencies on some domestic routes will also be reduced … Continued
Virgin Australia has now followed Qantas and Jetstar in waiving change fees on international bookings until 31 March 2020. Virgin’s policy is similar to the Qantas & Jetstar change fee waiver, but it’s more generous as it also applies to existing bookings made prior to 10 March 2020. Unlike with Qantas, Virgin Australia guests also … Continued
Virgin Australia will no longer print Velocity Frequent Flyer membership numbers on boarding passes issued by airport check-in kiosks. The change, which appears to be for privacy and security reasons, took effect from yesterday. In addition, Velocity Frequent Flyer members are now required to show their digital membership card along with their boarding pass in … Continued
The Virgin Australia Group will cut capacity and accelerate the retirement of aircraft, it announced on Wednesday as it revealed a $100 million loss in the first half of the 2019-20 financial year. Much of the cost-cutting is focused on Tigerair, which is 100% owned by Virgin Australia. Here is a summary of the key Virgin … Continued