Velocity Devalues KrisFlyer Transfers

The ability to transfer Virgin Australia Velocity points to Singapore Airlines KrisFlyer miles is a hugely popular benefit of the Velocity Frequent Flyer program. Sadly, the number of Velocity points you’ll need to transfer to KrisFlyer will increase significantly from next year. You can currently convert Velocity points to KrisFlyer miles – or vice versa – at … Continued

Benefits for Velocity Members Flying Alitalia?

Since Airberlin went broke last year, Alitalia has been the only Virgin Australia partner airline operating flights within Europe. The Italian flag carrier, which also has ongoing financial difficulties, has been a partner of Virgin Australia and Velocity Frequent Flyer since April 2016. With hubs in Rome and Milan, Alitalia operates many short-haul flights within … Continued

Virgin Overcharges, Threatens Membership Termination

A Virgin Australia customer was recently overcharged by more than $4,000. But, despite acknowledging the error, Virgin initially refused to refund any of the money. This customer claims that an airline representative even threatened to cancel their Velocity Frequent Flyer membership and revoke their Platinum status if they submitted a credit card chargeback claim. The … Continued

Virgin Responds Perfectly to Qantas Axing Music

Earlier this week, we brought you the story that Qantas has removed all music from its domestic in-flight entertainment. Claiming that fewer and fewer flyers are tuning in to music, Qantas decided back in July to remove the music playlists and CD collections in favour of more film and TV content. Many in the Australian … Continued

Virgin Australia ‘Explore Gold’ Offer via Flybuys

Flybuys is once again offering selected members three months of complimentary Virgin Australia Gold status! As part of the ‘Explore Gold’ offer, Flybuys members are also able to extend their status for a further year by earning just 80 Velocity status credits in 3 months. The Virgin Australia Explore Gold offer was sent yesterday to … Continued