Kudos to Emirates Refunds processing

[Pushka]

We have sadly had to cancel a significant trip to Europe in July, all in J but I have had exceptional service from Central Refunds in Emirates. Monies were back into our credit card in less than five days. Unlike the other airline I am dealing with which will take 28 Business days (Virgin). It really makes me put Emirates right up there for our preferred International airline.

 

[clifford]

Monies were back into our credit card in less than five days. Unlike the other airline I am dealing with which will take 28 Business days (Virgin). It really makes me put Emirates right up there for our preferred International airline.

Yes, Emirates are very good in that regard.

Qantas is even better IME if you're cancelling a bus class ticket. Usually happens within a couple of days.

As for Virgin, I feel they are a just 2-bit airline with bad staff (from the "LCC" days) and a poor attitude to pax, whatever class.

 

[Pushka]

I contacted virgin today. You have to allow 21 Business days to get refunds. They tried to talk me into a voucher. Not going to happen.

 

[mella2007]

Agreed re Emirates Pushka. Last year I had a refund within around 3 business days. Unlike Etihad which I chased for 4 months!!!!

 

[Mal]

As for Virgin, I feel they are a just 2-bit airline with bad staff (from the "LCC" days) and a poor attitude to pax, whatever class.

Aah yes. Keep putting the foot into virgin. Your bias is well known.

As for airlines generally I find them OK with refunds. I've had to chase several times with some good airlines. Things can slip between the cracks.

 

[clifford]

Aah yes. Keep putting the foot into virgin. Your bias is well known.

As for airlines generally I find them OK with refunds. I've had to chase several times with some good airlines. Things can slip between the cracks.

Bias for a good reason, (and it's an easy throw away line on your part).

They are garbage...

If not, please explain why not. Bet you can't.

 

[Mal]

Bias for a good reason, (and it's an easy throw away line on your part).

They are garbage...

If not, please explain why not. Bet you can't.

Onboard staff treat me well.
Lounge staff treat me well.
Fly Ahead benefits when I need to get somewhere earlier.
Complimentary upgrades.

Don't know why I bother though, from memory you haven't been on a Virgin flight for many years.

 

[Pushka]

Virgin have told me that it takes all refunds 21 Business days to process refunds. They are in a queue. I think that's pretty rank and nothing to do with good customer service. If you think that's OK then use them. I think its pretty bad.

 

[clifford]

Onboard staff treat me well.
Lounge staff treat me well.
Fly Ahead benefits when I need to get somewhere earlier.
Complimentary upgrades.

Don't know why I bother though, from memory you haven't been on a Virgin flight for many years.

I've actually been on a Virgin flight within the last 6 months. I don't plan to book any more though. It was very condescending. “We’re going to serve you coffee and a muffin, but we mightn’t have, so aren’t we really wonderful?”. Can’t handle that cough. I'm now solidly a Qantas Gold flyer.

If you are a Virgin elite (status matched or otherwise) then I can understand why you might be enamoured with Virgin. Good luck to you. But I find the Virgin philosophy and staff not to my liking, so I won't fly with them (and also they didn't give me a status match, which was the clincher). So I do have good reasons not to like Virgin, and as it's my hard cash that I'm spending, I don't see why I should give it to someone I don't like.

Qantas (and Emirates and the Star Alliance) treat me well and Virgin treats you well, so were both happy.

<redacted>

 

[straitman]

Time to wander back to the topic please gents.

 

[Pushka]

Time to wander back to the topic please gents.

I've given up on that and let the lads play.

 

[mourney]

We have sadly had to cancel a significant trip to Europe in July, all in J but I have had exceptional service from Central Refunds in Emirates. Monies were back into our credit card in less than five days. Unlike the other airline I am dealing with which will take 28 Business days (Virgin). It really makes me put Emirates right up there for our preferred International airline.

DO NOT TRUST EMIRATES REFUNDS
I found Emirates to be the worst airline in handling refunds in 30 years of flying. We were booking a ticket for our daughter to travel from Zurich to Sydney, but their web site payment system was playing up and after many correctly filled in attempts the booking finally went through but my wife had put her name in the passenger section by mistake (thinking it was for the credit card payment). Immediately contacted them and they said it would cost 300CHF ($400AUD) to cancel. We objected given that their payment system contributed to the problem and after much discussion they offered to pay a full refund if we FIRST bought a new ticket and called them back with the booking reference of the new ticket. We did all that and then a couple of weeks later we get an email advising of a refund less the 300CHF! Emailed straight back to them. No response for 12 days. Telephoned them - they can't do anything about it because it is cancelled!!!
They lied to us and in effect tricked us into buying a replacement ticket with them .

 

[vitagen]

Charge back?

 

[mourney]

Sorry vitagen - what are you suggesting? Any advice greatly appreciated!

 

[vitagen]

You can call your bank and request a chargeback on the charge. Basically reversing the transaction.

 

[Mal]

You can call your bank and request a chargeback on the charge. Basically reversing the transaction.

Under what grounds? If a merchant can prove it was a legitimate charge then the bank may charge a processing fee ($50 for one bank in oz iirc).