Weather delayed compensation

[codash1099]

My JAL flight from HNL to NRT has been delayed by 20+ hours due to Typhoon Lan. Communication from them has been dismal to say the least but it seems they are not offering accommodation or any other compensation.

Am I entitled to any compensation in these circumstances? Does anybody have any relevant experience with them?

As an aside, getting in touch with them in the US is a nightmare.

 

[MEL_Traveller]

My JAL flight from HNL to NRT has been delayed by 20+ hours due to Typhoon Lan. Communication from them has been dismal to say the least but it seems they are not offering accommodation or any other compensation.

Am I entitled to any compensation in these circumstances? Does anybody have any relevant experience with them?

As an aside, getting in touch with them in the US is a nightmare.

Outside of the EU I'm not sure there is any mandatory compensation for weather delays (in the EU they are still required to provide assistance such as meals etc).

There would be no monetary compensation.

Your travel insurance should cover you for hotels and meals for delays exceeding 6 hours (check your policy for the time limits, but 6 hours is reasonably common). Your limit will depend on the policy, but $200-250 or more is common.

 

[dajop]

In short, no accommodation, meals or compensation due to travellers when there are weather related delays and cancellations. Get documentation from them for reason for delay, and hopefully you can claim from travel insurance. Typically when travelling in or from the US, and you face a weather delay the standard procedure is to tell you to " go away and leave us alone" , as they have many pax in the same situation (well usually not quite that rude). Those who are from our fair shores (on this side of the world) find it a bit unexpected but those who are used to it know the drill.

 

[codash1099]

Outside of the EU I'm not sure there is any mandatory compensation for weather delays (in the EU they are still required to provide assistance such as meals etc).

There would be no monetary compensation.

Your travel insurance should cover you for hotels and meals for delays exceeding 6 hours (check your policy for the time limits, but 6 hours is reasonably common). Your limit will depend on the policy, but $200-250 or more is common.

Yeah, that's about what I thought it would be.

BTW, those of you who complain about hanging on for ages when contacting QF should try contacting JAL in the US.

 

[MEL_Traveller]

BTW, those of you who complain about hanging on for ages when contacting QF should try contacting JAL in the US.

lol. But you were calling during a typhoon! My two hour wait times with Qantas are on a perfect spring day with a light breeze, non-peak period, no delays, no cancellations, no school holidays, no DSC offers, no fare sales, no aircraft launches. JL has four long-haulers a day just from HNL (all leaving between 10am and 3pm)