In order to retain status with any airline, you generally need to do a certain amount of flying each year. Qantas Platinum members, for example, need to earn 1,200 status credits each membership year in order to retain Platinum Qantas status. But it may be possible to renew your status, even if you fall short … Continued
In recent weeks, Virgin Australia expanded its frequent flyer program partnership with BP. Virgin Velocity points can now be redeemed for petrol at any BP service station in Australia. This complements the existing ability to earn Velocity points on all BP purchases. Our members generally welcome new ways to earn and redeem frequent flyer points. … Continued
Would you accept an upgrade to Business class if it meant you had to desert your partner in Economy? This dilemma has divided our members. While some would gladly accept the upgrade, others believe that travelling together is more important. One member would prefer to sit with their partner in Economy than alone in the … Continued
Did you know that it’s possible to travel around the world for just a little over $2,000? One member discovered this recently while planning a round-the-world trip of their own. This member was researching fares in Economy class, with a preference for oneworld airlines. Does anyone know of a good value round the world fare that uses … Continued
If you’re having trouble using your Virgin Velocity points to book a reward flight, you’re not alone. It appears that the Virgin Australia website is currently displaying very limited reward seat availability, particularly for flights on Etihad and Singapore Airlines. In many cases, reward flight searches on the Virgin website are bringing up only the more … Continued
One member is currently trying to determine the best Oneworld frequent flyer program to join. This member travels three times per year between Australia and the UK in Business class. Status is the most important consideration for this member, however the ease and value of earning & burning points is also a factor. So my … Continued
13 Jul 2016
Airline Status
Earn Points
Redeem Points
Virgin Velocity Gold status comes with tons of benefits when you fly with Virgin Australia or any of its partner airlines, such as Air New Zealand or Singapore Airlines. These include lounge access, bonus points and the ability to change to an earlier flight for free. Gold Velocity status even comes with complimentary hotel loyalty … Continued
If you’ve ever tried to book a one-way international flight, you may have discovered it’s more expensive than buying a return ticket! This week our members reveal their strategies to beat the one-way price hike and save hundreds of dollars. Many airlines penalise passengers for booking one-way, rather than round-trip international tickets. But one-way bookings … Continued
One member is planning a very special trip to Europe. This member plans to surprise their partner by treating them to an unexpected bump-up to First class. However, they want to keep the upgrade a surprise until the very last minute. My partner and I are off Europe next week. We’re flying Mel – DBX economy, then onwards … Continued
Frustrated Qantas customers are waiting longer than ever to speak to a call centre agent. Hold times of well over an hour are now normal, and numerous members have reported waiting 3 or even 4 hours. Call dropouts and promises of call backs that don’t eventuate also make the long list of Qantas call centre complaints … Continued
23 Jun 2016
Airline Status
Complaints & Resolutions
What would you do with 120,000 Amex rewards points? That’s the enviable dilemma faced by one member this week. This member recently applied for an Amex Platinum Charge card, which is currently offering a large sign-up bonus of 100,000 Amex points. But by taking advantage of a referral, such as the ones found in our … Continued
A Virgin flyer’s recent decision to treat themselves to a Business class upgrade ended in bitter disappointment. This member feels they received second class service, including last meal choice, because they had upgraded from an Economy ticket. This member watched on as full-fare paying passengers received blatantly preferential treatment. It seems the type of fare … Continued