For many Australians, the break between school and university is almost a rite of passage. Often known as gap year, it’s a chance to see the world and experience new cultures, while doing the odd job or two to fund your travels. For one of our members, the break before the start of university proved … Continued
We have all heard the stories or seen it in the movies. You rock up to the check in counter after a terrible day, desperate for a flight upgrade. You ask, and the agent, feeling sorry for you, makes your day. However, we all know life is more often than not, very different to that … Continued
Our Platinum members are in a flurry with rumours that the Qantas dedicated Platinum member’s help desk may be coming to a close in the coming months. However, the crisis may be unfounded as it appears the help desk is merely moving to Hobart. This means some of the customer service representatives will be made … Continued
One of the hardest things about being a status holder with one airline is changing to the competition and missing out on your status benefits. Historically, much of government travel would be locked in with one provider. But with recent legislative changes, travel can now be on any airline, with the best fare of the … Continued
This week one of our members is off to Europe. With many members having recently taken advantage of a generous US Air Dividend Miles promotion and likely to be following in their footsteps soon, it’s a good snapshot of what many can expect when travelling to Europe on Star Alliance members. First leg is with … Continued
Over the past few years, as Virgin Australia underwent their transformation led from the top by John Borghetti, partnerships have been formed with new airlines to grow the network. These partnerships in many instances are meant to replicate the experience of flying with Virgin, when it comes to elite status benefits. Priority check in, lounge … Continued
One member this week is understandably outraged that American Express took four months to refund $10,000 of duplicate charges on a Platinum card. Amex as a gesture of apparent “goodwill” has agreed to reimburse the interest accrued over that period. Our member queries whether more compensation is claimable for the inconvenience and headache. One member … Continued
29 May 2014
Complaints & Resolutions
Freq Flyer Credit Cards
When the first airliners flew there was only one class – First Class, with prices to match. Over the past 100 years or so we have seen the introduction of Economy Class, and in the late seventies, Business Class. With First Class out of the reach of many, we soon saw Business Class take its … Continued
This week we have a trip report with a difference. Rather than focus on the journey, we get to experience the joys of a new airline lounge at Sydney Airport – the newly opened Etihad lounge, located in concourse C of the International terminal. With arrivals and departures split between upstairs and downstairs, there is … Continued
For many of our members who are avid Qantas Frequent Flyers, June is going to be a busy and somewhat sad month. Come July, the Qantas program is changing the way you earn points and status credits to make it “simpler and fairer” in their words. Along with reduced earnings for flying on partner airlines, … Continued
Frequent Flyer points have been a feature of many credit card schemes for a long time. Lucrative sign-on bonuses, points per dollar spent and bonus points at certain partners have all been used as marketing tools to help the schemes gain traction. With the market saturated with products, it was only going to be a … Continued
It sounds like a mission statement for a team starting a new business. Why will people buy our services? But it’s not a team of business owners asking the question. It’s one of our members and the topic is Jetstar. Unless the reason is for timing, scheduling or connections, why fly Jetster? I have done … Continued
20 May 2014
Cheap Airfares
Low Cost Carriers
Qantas Club
