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Our member boomy recently had the privilege of sampling First class on not one, but three international airlines! Etihad, Cathay Pacific and Japan Airlines were all given a test run on a trip to Europe. The trip began, as they often do, with a visit to the lounge. The recently-opened Etihad lounge in Melbourne proved a … Continued
Qantas frequent flyers have enjoyed many benefits when flying Emirates since the Qantas-Emirates alliance was established in 2013. One of the most popular benefits, albeit an unofficial one, has been the free upgrades. Emirates has become renowned for dishing out generous operational upgrades, and Qantas flyers with Platinum or Gold status have been the beneficiaries of many … Continued
Have you ever wondered how your Qantas flight attendant instantly knew your favourite drink, your preferred name, or perhaps where you worked? The answer is that Qantas knows more about you than you may think. The Customer Service Manager (CSM) on every Qantas flight has access to a whole range of information about their passengers … Continued
After a disappointing flight, one member recently contacted Virgin Australia to inquire about a lack of food or drinks on board. But the follow-up “customer service” was so abysmal, it left them feeling even more disappointed with the airline than they had been before complaining! Our member was initially disappointed not to receive a meal … Continued
What better way to celebrate a milestone anniversary than by jetting off overseas in Business class? As if the occasion couldn’t have been more special, it also happened to be the first long-haul Business class flight for our member clipped_wings. The flight chosen to mark the occasion was Sydney-Los Angeles, and our member was lucky enough … Continued
There could be any number of reasons not to take the first flight of a multi-sector booking. For example, one member recently discovered that it was cheaper to book a ticket from Perth to Singapore via Melbourne, than a direct Melbourne-Singapore flight. Being based in Melbourne, the member is considering purchasing the ticket from Perth … Continued
Woolworths has announced long-awaited changes to its unpopular loyalty program. Woolworths customers will once again be able to earn Qantas points at the checkout, and points will now be earned on all purchases – not just specially-marked promotional items. From Wednesday 31 August, one Woolworths Point will be earned for every dollar spent at Woolworths, … Continued
One member is bitterly disappointed after Qantas cancelled their booking without notifying them. Adding insult to injury, the airline even charged a cancellation fee. This member had redeemed their hard-earned Qantas points for a flight to Tanzania on oneworld partner Qatar Airways. The points were debited from the member’s frequent flyer account and the additional … Continued
Our member mushez recently sampled China Southern Airlines on a quick trip to China. Four China Southern flights were taken in total as our member flew from Brisbane to Shanghai and back, with a stopover in Guangzhou in both directions. So, would the airline meet expectations? Concerned about the quality of the catering, our member stocked … Continued
Low-cost airlines Air Asia X and Scoot have both announced new flights to Europe, and tickets from Australia to Europe are now on sale for as little as $369! From 30 October 2016, Air Asia X will commence flights from Kuala Lumpur to Barcelona using an Airbus A330. The flights will operate via Istanbul, and … Continued
When redeeming frequent flyer points, high taxes can add hundreds of dollars to the cost of a “free” flight. These taxes typically need to be paid with real money, in addition to the points required. Many airlines also impose their own “carrier charges”, sometimes disguised as fuel surcharges. Qantas, Singapore Airlines, Emirates and British Airways … Continued
Our members are outraged by Virgin’s plans to remove key frequent flyer benefits from next month. Gold & Platinum flyers will no longer receive perks including Fly Ahead, complimentary seat selection or bonus points when flying on Virgin’s cheapest Economy tickets. Even when flying on more expensive tickets, Virgin’s most loyal flyers may soon be forced … Continued