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Technology has an impact in almost every part of our lives these days. Whether you like it or not, information about you is now easier to find and store than ever before. When you sign up for a frequent flyer program, you often fill in a profile detailing your interests etc. As time goes by … Continued
Our Platinum members are in a flurry with rumours that the Qantas dedicated Platinum member’s help desk may be coming to a close in the coming months. However, the crisis may be unfounded as it appears the help desk is merely moving to Hobart. This means some of the customer service representatives will be made … Continued
One of the hardest things about being a status holder with one airline is changing to the competition and missing out on your status benefits. Historically, much of government travel would be locked in with one provider. But with recent legislative changes, travel can now be on any airline, with the best fare of the … Continued
Over the past few months, Qantas has made a number of well publicised changes to their product and frequent flyer program. To reward customers for actually flying on Qantas, there will be more points and status credits earned as compared to the same trip on partner airlines. In addition, Qantas customers are now encouraged to … Continued
This week one of our members is off to Europe. With many members having recently taken advantage of a generous US Air Dividend Miles promotion and likely to be following in their footsteps soon, it’s a good snapshot of what many can expect when travelling to Europe on Star Alliance members. First leg is with … Continued
Over the past few years, as Virgin Australia underwent their transformation led from the top by John Borghetti, partnerships have been formed with new airlines to grow the network. These partnerships in many instances are meant to replicate the experience of flying with Virgin, when it comes to elite status benefits. Priority check in, lounge … Continued
A unique way to remove the pitfalls of flying with children is to banish them to the back of the plane. But airlines will not necessary make it easy for families to divide on class-lines. One member this week queries whether it is possible to have two adults flying in First whilst seating the children … Continued
Chatting with crew is always an interesting and informative way to pass the time on a flight. While often it’s discussing the more mundane things in life like the weather or political affairs, sometimes the odd gem pops up. On some recent Virgin flights, it seems a few of those gems have been along the … Continued
If you’re lucky enough to travel in Business or First, often you can rely on the airline to provide you with a pack of amenities such as toothbrush, moisturiser and toothpaste amongst other things. As each airline varies in what it offers and in some cases offer nothing, asking our frequent flyers what to expect … Continued
Snow is not a common sight for a Queenslander, especially one living on the Sunshine Coast. If you like warm climates, heading for the snow is often akin to the experience of standing under a cold water shower ripping up hundred dollar bills! But snow is also often part of an experience on many a … Continued
As a consumer it can get pretty frustrating when comparing airfares to work out what value is on offer. Not only do you have to consider the cabin class, the seats and service, you also need to look at what else is included. For many airlines, extra baggage allowances are used to lure customers. For … Continued
One member this week is understandably outraged that American Express took four months to refund $10,000 of duplicate charges on a Platinum card. Amex as a gesture of apparent “goodwill” has agreed to reimburse the interest accrued over that period. Our member queries whether more compensation is claimable for the inconvenience and headache. One member … Continued