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Qantas, Don’t Blame Customers for Your Woeful Service

Qantas CEO Alan Joyce this week apologised to customers for the long call centre wait times. Chief Customer Officer Stephanie Tully also emailed customers with “an update on contact centre wait times”, where she admitted the current situation has “not been acceptable”. It’s good to see Qantas at least acknowledging there’s a problem, but the … Continued

8 Apr 2022 Qantas

50% Off One-Year Qantas Club Memberships

Qantas is offering 50% off individual Qantas Club memberships to people who join or renew for one year by 11 April 2022. With this deal, you could join Qantas Club for one year as a new member for $399 – a saving of $300. This comprises of the $99 Qantas Club joining fee, which is … Continued

7 Apr 2022 Qantas

Virgin Australia’s 30% Reward Seat Discount

Virgin Australia is discounting Velocity Reward Seats on all of its flights, with 30% off the Velocity points required when booking by 10am on 13 April 2022. This offer covers Virgin Australia Economy and Business Reward Seats booked using Velocity Frequent Flyer points, for travel between 1 May 2022 and 1 March 2023. You can … Continued

7 Apr 2022 Virgin Australia

ACCC Seeking Submissions on Qantas Flight Credits

If you’ve had trouble using a Qantas flight credit or believe you were overcharged when doing so, the Australian Competition & Consumer Commission (ACCC) would like to hear from you. The ACCC is now calling for submissions from Qantas customers about their experiences when trying to use Qantas flight credits. Qantas customers are invited to … Continued

7 Apr 2022 Qantas

Virgin Australia Lounge Access on Arrival Remains Suspended

Prior to COVID-19, Virgin Australia offered lounge access for up to an hour after arrival at the destination airport to Business Class passengers and Velocity Platinum members. Arrivals lounge access was also offered, subject to availability, to Velocity Gold and Virgin Australia Lounge members. This simple but useful benefit allows frequent flyers and Business passengers … Continued

4 Apr 2022 Virgin Australia

Spare a Thought for the Poor Qantas Contact Centre Staff

It’s obvious to anyone who’s tried to contact Qantas recently – be it by phone, email, social media or elsewhere – that the airline has completely lost the plot when it comes to customer service. For Qantas customers, the complete lack of basic customer service on the ground is beyond frustrating. But please, for just … Continued

4 Apr 2022 Qantas

The Qantas Frequent Flyer Redemptions You Can’t Book Online

The Qantas website may have plenty of irritating IT bugs, and there are quite a few basic things that can’t be done on it. But one good thing about the Qantas website is that it displays award flight availability for most Qantas Frequent Flyer partner airlines. This includes reward flights operated by Qantas, all Oneworld … Continued

2 Apr 2022 Qantas

Podcast #81: Finding Award Availability for a Whole Family

Finding award availability in Business Class can be hard enough if you’re just looking for 1 or 2 seats. Trying to redeem points to book an entire family of four (or more) on an overseas holiday in a premium aircraft cabin can be infinitely harder. But with the right knowledge, planning and flexibility, it’s not … Continued

2 Apr 2022 AFF on Air Podcast

Finding Award Availability for a Whole Family – AIR081

  Redeeming frequent flyer points for an international flight in Business Class can be hard enough if you just want one or two seats. But what if you want to take your whole family on holiday? Peter Fryar is one of the award travel consultants at Frequent Flyer Solutions, AFF’s sister website. As well as … Continued

2 Apr 2022 AFF on Air (blubrry)

Qantas “Enhances” Call Centre Experience at the Airport

Ever since Qantas closed its airport sales counters and service desks, customers at the airport with ticketing issues have been forced to phone the Qantas call centre. If you arrive at the airport and there’s a problem with your booking or you need to purchase a ticket, the Qantas staff at the airport have not … Continued

1 Apr 2022 Qantas

Singapore Airlines Has More International Flights from Australia than Qantas

Qantas may call itself the national carrier, but Singapore Airlines actually has more international flights departing from Australia each day than Qantas at the moment. This has been the case for most of the past two years. By our count, Qantas has 97 international flights departing Australia this week. That’s an average of just under … Continued

31 Mar 2022 Singapore Airlines

Singapore Airlines A380 Business Class Review

Singapore Airlines flies from seven Australian cities to Singapore, including 3-4 times per day from Sydney. In fact, as of this week, Singapore Airlines has more daily international departures from Australia than Qantas! One of the daily Sydney-Singapore flights, SQ222, is even operated by the Singapore Airlines Airbus A380 which was brought back into service … Continued

31 Mar 2022 Flight Reviews