IT Outage Causes Major Virgin Australia Delays

Virgin Australia flights all over the country suffered significant delays on Friday evening as an extended global outage of the airline’s IT provider brought its systems offline. Some Australian Frequent Flyer members who were caught up in the outage described chaotic scenes at airports on Friday night as airline staff scrambled to manually check in … Continued

Which Airlines Will Refund Cancelled Trans-Tasman Flights?

With the long-awaited trans-Tasman bubble launching next week, Qantas, Air New Zealand and Jetstar are preparing to ramp up their flights between Australia and New Zealand. In fact, trans-Tasman forward bookings are looking so strong that some airlines have already put more flights on sale than originally planned. But what happens if the bubble bursts? When … Continued

Podcast #54: How to Fly to Australia Without Getting “Bumped”

Australia’s international arrival caps continue to pose a huge challenge for Australians trying to return home from overseas without getting bumped from their booked flights. This was recently made worse by the Victorian government’s decision to suspend all international arrivals – effectively removing 1,310 hotel quarantine spots per week. In episode 54 of the AFF … Continued

Parcel Takes 34,000km Detour from Sydney to Brisbane… via Chicago & Tokyo!

Unprecedented cargo demand, fewer planes flying, limited staff availability and ever-changing border restrictions throughout the pandemic have wreaked havoc on freight shipments and postal delivery services worldwide. Some countries have even had to temporarily shut down international mail. So it’s no surprise that some international parcels are taking longer to arrive, or taking an unusual … Continued

Qantas Launches Rescue Flights to Norfolk Island

Qantas will operate special flights from Brisbane and Sydney to Norfolk Island to assist Australians stranded by the sudden, temporary withdrawal of Air New Zealand services to the island. Four Qantas flights will operate between Brisbane and Norfolk Island over the coming days, with an additional one flight from Sydney to the Australian overseas territory. The … Continued