600,000 Thomas Cook customers are now stranded overseas after the UK-based travel company filed for insolvency yesterday. Around a quarter of these passengers are British holidaymakers. The 178-year-old company operates airlines, resorts, hotels and cruises, and specialises in selling Europeans package holidays to sunny destinations. The Thomas Cook Group owns Thomas Cook Airlines, as well … Continued
We often hear horror stories about airline delays that have been handled so badly that the situation turns from an inconvenience into a nightmare. But this week, an AFF member has actually complimented an airline on the professional and efficient manner in which they dealt with a significant delay. luxury-lizard was flying from Frankfurt to … Continued
If you’re flying to, from or within Canada, you’re now entitled to up to $1,000 in compensation if your flight is delayed or cancelled. And if you’re bumped from a flight due to overbooking, you could receive up to $2,400. As part of new Air Passenger Protection laws, airlines in Canada are also now required … Continued
There’s no doubt that flight delays can be frustrating, especially if you’re on a tight deadline to reach your destination. But, occasionally, airlines handle them so well that the delay turns from a disaster into a delight. This week our members share their “best” experiences of airline delays that turned out to be surprisingly pleasant. … Continued
When booking flights from Melbourne to Cairns last week, timmy-t thought it would be a great idea to book the whole family on a Jetstar Dreamliner service departing from the international terminal. As this member has Qantas Platinum status, this would allow the family to enjoy a pleasant breakfast in the Qantas First Lounge before boarding the non-stop … Continued