Unfair airline contracts and excessive flight change fees could soon be a thing of the past. The Australian Competition and Consumer Commission (ACCC) has vowed to take on Australia’s airlines to ensure greater consumer protections. According to the ACCC, airline contracts are currently too one-sided in the airline’s favour. The ACCC identified 3 key issues in … Continued
If you’ve been following the news, you’re probably aware that Mt Agung on the Indonesian island of Bali began erupting last week. This resulted in chaos for travellers stranded in Bali as flights were diverted, delayed and cancelled. Denpasar Airport remained closed for several days due to volcanic ash in the vicinity of the airfield, which … Continued
Flights to and from Denpasar are in limbo as Mount Agung, a volcano on the Indonesian island of Bali, threatens to erupt. Locals have been evacuated from the immediate vicinity of the volcano but flights are still operating as normal… for now. Aircraft cannot fly through volcanic ash for safety reasons. In 1982, British Airways … Continued
Dozens of flights to and from Auckland, New Zealand have been cancelled over the past fortnight. Many long-haul flights departing Auckland have also been forced to make costly diversions en-route. The cause of the chaos is a severe shortage of fuel at Auckland Airport that could last up to two weeks. Until the fuel supply … Continued
Flight cancellations can cause great inconvenience and wreak havoc to your travel plans. But sometimes there is a silver lining. This week our members share times they have benefitted from flights being overbooked, cancelled or delayed. Numerous passengers have been compensated with free upgrades, free hotels and bonus frequent flyer points, and one member tells … Continued