Earlier this year, Qantas CEO Alan Joyce infamously blamed inexperienced and “not match fit” customers for lengthy delays at airport security checkpoints. “I went through the airports on Wednesday and people forget they need to take out their laptops, they have to take out their aerosols,” Joyce told the Sydney Morning Herald during the Easter holiday … Continued
When booking a series of flights on one ticket, you would expect to be looked after if the first flight was delayed and you missed your onward connection as a result. But this is not what happened to an AFF member who recently booked a Qantas ticket to Greece. In fact, Qantas abandoned the passengers … Continued
If you’re planning to travel over the upcoming winter school holidays, you’re not alone. Millions of Australians will take to the skies over the coming weeks, in what is set to be an even busier travel period than the Easter holidays. Many Australians are preparing to travel to international destinations such as Europe and Bali. It’s … Continued
When deciding which airline to fly to London, there were several reasons that Peter, the husband of AFF member Alectoris, decided to book with Qantas. A key consideration was that Qantas offers non-stop flights from Australia to the UK, avoiding the uncertainty of transiting via a third country given the changing COVID-19 situation. Being particularly … Continued
Qantas has been forced to offload passengers and bags from its Darwin-London flights over recent days due to repair works taking place on the main runway at Darwin International Airport. Numerous passengers have been bumped from flights QF1 and QF9 in recent days, often with little warning. One Qantas passenger, for example, was sent an … Continued