New Zealand is one of the most important international destinations for Qantas. Competing with Air New Zealand on many routes, Qantas currently offers 182 trans-Tasman flights per week using a mix of Boeing 737 and Airbus A330 aircraft. While Air New Zealand is effectively a low-cost carrier across the ditch, charging extra for things like … Continued
The United States Department of Transportation (DOT) has proposed updated legislation that would require airlines to offer refunds for “significant changes” including aircraft type changes that result in a downgrade in the available amenities and onboard experience. The US government already requires airlines to offer customers a refund if there is a significant change and … Continued
Virgin Australia will restore in-flight wifi from the end of this year, with high-speed internet to be rolled out across most of the airline’s fleet over the next 18 months. Virgin Australia previously offered wi-fi on board most of its planes before the pandemic. This service was free on domestic flights and for the first … Continued
Air Canada uses Boeing 787 Dreamliners on many long-haul international routes, including from Sydney and Brisbane to Vancouver. These aircraft are also frequently used on busy domestic routes such as Toronto-Vancouver. For this review, I tested out Air Canada’s Boeing 787-9 Economy Class on a relatively short Canadian domestic flight from Vancouver to Calgary. Flight … Continued
When I needed to fly from Melbourne to Sydney with a checked bag this week, I’ll be honest – Qantas was not my first choice. Given all the delays, cancellations and lost bags of late – combined with Qantas’ woeful customer service on the ground when things go wrong – I would have preferred to … Continued