Author: Matt Graham

Matt Graham

The editor of Australian Frequent Flyer, Matt's passion for travel has taken him to more than 100 countries… with the help of frequent flyer points, of course! Matt's favourite destinations (so far) are Germany, Brazil, Kazakhstan and Uzbekistan. His interests include aviation, economics & foreign languages, and he has a soft spot for good food and red wine. You can connect with Matt by posting on the Australian Frequent Flyer community forum and tagging @AFF Editor.

Qantas service desk - what service?

The Qantas Call Centre is a Disgrace

If you’ve tried to phone Qantas recently, you probably already know how difficult it is to get through to the call centre. Unless you have Platinum or Platinum One status, wait times regularly run into the hours and even if you can get through, there’s no guarantee of receiving correct information or proficient assistance with … Continued

Hertz car hire counter

Earn Velocity Status Credits on Hertz Car Rentals

Velocity Frequent Flyer is giving bonus points and status credits to members who make a Hertz car rental booking by the end of this month. You can earn 10 bonus Velocity status credits on the first Hertz car hire booking that you make between 6-31 December 2021, for eligible rentals that begin and end between … Continued

Virgin Australia Boeing 737-800 at the gate in Melbourne

Virgin Australia Boeing 737 Economy Review (2021)

With Sydney and Melbourne finally out of lockdown and state borders reopening, airlines have been ramping up their Sydney-Melbourne flights and reopening their airport lounges. Virgin Australia has now reopened all of its airport lounges except at Gold Coast, and is back to flying almost hourly on the popular Sydney-Melbourne route after the route was … Continued

Qantas will fix an error that saw frequent flyers receive fewer points than advertised at Accor hotels

Qantas Corrects Accor Earn Rate Error

Qantas Frequent Flyer is working to fix an error that saw members earning fewer points than they should have when staying at Accor hotels. Under the new partnership between Qantas Frequent Flyer and Accor ALL, which launched last month, members of both loyalty programs can link their accounts to receive reciprocal Qantas and Accor benefits. … Continued

Link Airways will operate flights from Sydney to Canberra on behalf of Virgin Australia

Virgin Partners with Link Airways on Sydney-Canberra Route

Virgin Australia will finally return to the Sydney-Canberra route from 30 January 2022, after an absence of almost two years. But it won’t be flying its own planes on the hour-long hop between Australia’s largest city and the national capital. Instead, the flights will be operated by Link Airways, which rebranded last year from its … Continued

The Bunnings Warehouse hardware chain store in North Mackay, Queensland, Australia with a large carpark in front of it with customer cars.

Earn Flybuys Points at Bunnings & Officeworks

Bunnings Warehouse and Officeworks have officially joined the Flybuys loyalty program, allowing you to earn and redeem Flybuys points at both retailers. From 1 December 2021, you can now earn 1 Flybuys point for every dollar spent at both Bunnings and Officeworks. That’s in addition to all the other ways to earn Flybuys points, including … Continued

Prizes in the new Qantas Points Auction include a trip to Hamilton Island on a private jet

Second Qantas Points Auction Goes Live

Qantas has launched its second “points auction” for 2021, with 10 unique experiences and items of Qantas memorabilia going under the hammer over the next nine days. During Qantas’ inaugural Points Auction, which took place in August, there were five “money can’t buy” experiences and products auctioned off including a flight simulator session, Dash 8 … Continued

Norfolk Island

Norfolk Island Reopens to NSW & Victorian Tourists

Norfolk Island has today reopened to vaccinated travellers from New South Wales, Victoria and the Australian Capital Territory, marking a huge boost for the island’s tourism industry and welcome news for tourists. From today, fully vaccinated travellers from these states & territories will be allowed to travel to the island with a negative COVID-19 PCR … Continued

Countries are reimposing travel restrictions over concerns about a new coronavirus variant

Border Rules Tightened Over Omicron Concerns

Australia has banned non-citizens who have been in nine African countries during the past 14 days from entering the country amid concerns over the new Omicron coronavirus variant, which the WHO has classified a “variant of concern”. NSW, Victoria and the ACT have also re-introduced self-isolation requirements for travellers arriving from all overseas countries. The … Continued