Author: Matt Graham

Matt Graham

The editor of Australian Frequent Flyer, Matt's passion for travel has taken him to more than 100 countries… with the help of frequent flyer points, of course! Matt's favourite destinations (so far) are Germany, Brazil, Kazakhstan and Uzbekistan. His interests include aviation, economics & foreign languages, and he has a soft spot for good food and red wine. You can connect with Matt by posting on the Australian Frequent Flyer community forum and tagging @AFF Editor.

Qantas First Lounge Sydney reception

Double Status Credits for Qantas Points Club Members

Qantas has made some improvements to its Points Club program, and to celebrate, it’s offering double status credits exclusively to Points Club and Points Club Plus members for the next three days! All Qantas Points Club members will automatically earn double status credits on Qantas-operated flights within Australia and New Zealand booked between 18-20 May … Continued

Qantas Closes Airport Service Desks

Qantas Adds to Points Club Perks

Qantas has added new benefits for Points Club and Points Club Plus members including hotel vouchers, wine vouchers and exclusive offers. The airline is also introducing a new “Milestone Bonus Reward” at the half-way point between Points Club and the higher Points Club Plus tier. It’s the first time Qantas has made changes to its … Continued

Major Qantas Call Centre Changes

Qantas has overhauled its beleaguered call centre in an effort to improve the quality of the service provided. But there have been some teething issues, with Platinum members reporting waiting hours on hold and others complaining that the new menu is not user-friendly. A few weeks ago, the Qantas call centre implemented a new Interactive … Continued

Singapore 777 business class

Podcast #60: Can You Fly to Australia on Points During COVID-19?

Earlier this year, Devon Indig’s partner Shalini needed to fly to the Netherlands for three months to care for her ageing mother. With Australia’s border closed and a high risk of getting bumped off a return flight back to Australia, it was a difficult and risky endeavour. It could have also been very expensive. There … Continued

AFF on AIR podcast artwork

Can You Fly to Australia on Points During COVID-19? – AIR060

  Over the past year, flying back to Australia has been very difficult for tens of thousands of Australians – some who are still stuck overseas. Many have been bumped off their flights due to the Australian government’s restrictive arrival caps. Even some passengers on expensive paid airfares have been kicked off their flights. So, clearly … Continued

Qantas Continues Aggressive Regional Expansion

QantasLink will launch new flights from Melbourne to Burnie in north-west Tasmania from next month, as it also adds more frequencies on other regional routes. The Melbourne-Burnie route will be served daily by 50-seat QantasLink Q300s, commencing 21 June 2021. The schedule is as follows: QF2087 Melbourne (MEL) 08:05 – Burnie (BWT) 09:20 QF2088 Burnie … Continued

Using laptop computer on plane

Why Do Some Airlines Make it So Hard to Redeem Miles?

Many Australian frequent flyers would know the struggle that can be redeeming Qantas or Velocity points. But, as difficult as this can seem at times, it’s nothing compared to the challenge of redeeming points or miles in many overseas frequent flyer programs. At least with Qantas, most partner airline awards are available online and if … Continued

Podcast #45: Vulnerable Australians Locked Out

International Border to Remain Closed Until Mid-2022?

Australia’s international borders will not reopen to most countries until at least mid-2022, the federal government has predicted in this week’s budget. “Inbound and outbound international travel is expected to remain low through to mid 2022, after which a gradual recovery in international tourism is assumed to occur,” according to budget documents. The truth is … Continued

The Best Use of Qantas Points is in the Air

Double Qantas Status Credits to New Zealand (May 2021)

Qantas is giving double status credits, plus 5,000 bonus Qantas points, when booking a flight between Australia and New Zealand by 15 May 2021! This promotion is valid for travel between 17 May 2021 and 28 February 2022. It’s open to Australian and New Zealand residents who register for the offer on the Qantas website. … Continued