Author: Matt Graham

Matt Graham

The editor of Australian Frequent Flyer, Matt's passion for travel has taken him to more than 100 countries… with the help of frequent flyer points, of course! Matt's favourite destinations (so far) are Germany, Brazil, Kazakhstan and Uzbekistan. His interests include aviation, economics & foreign languages, and he has a soft spot for good food and red wine. You can connect with Matt by posting on the Australian Frequent Flyer community forum and tagging @AFF Editor.

Finnair Round-the-World Sale – AIR005

Matt discusses the Qantas double status credits promotion, online tools for finding award availability and the current Finnair round-the-world sale in Business class. This episode features interviews with travel agent Alan Lam (a.k.a. madrooster) and Chris Lopinto, the founder of Expert Flyer. Episode contents: 0:51 – Fortnightly news round-up 5:14 – Interview with travel agent … Continued

Cathay Pacific Premium Economy

Qantas vs Cathay Pacific in Premium Economy

More and more airlines are now offering Premium Economy on their long-haul flights. But not all Premium Economy products were created equal. With some airlines, passengers receive little more than a wider seat with more legroom – a marginal improvement over Economy. But with other airlines, the better seat is accompanied by a “soft product” … Continued

Double Status Credit offers attract customers, but do they create loyalty?

The Dark Side of Double Status Credits

In case you haven’t already heard, Qantas released its latest Double Status Credits promotion this week. Until tomorrow, you can earn double Qantas status credits on all new Qantas flight bookings, for travel until the end of August. Double status credit promotions are popular with both airlines and their customers, and for good reason. These offers … Continued

SMS text message on phone

Contacting Qantas by SMS: Does it Work?

Need to contact Qantas? Given the lengthy hold times experienced when trying to phone the Qantas call centre, it can be worth looking at alternative methods – especially if your request is not complicated. As an alternative to calling, Qantas customers can already get in touch with the social media team via Facebook and Twitter. … Continued

QantasLink Dash 8 coffee

Why Buying Avios is Good Value for Short Flights

UPDATE: Avios partner award prices have increased slightly since this article was written. Here are the new award charts for short-haul redemptions on Qantas and other Oneworld airlines: Distance Avios (Economy) Avios (Business) 0-650 miles 6,000 12,500 651-1,151 miles 9,000 16,500 1,152-2,000 miles 11,000 22,000 The article below from February 2019 refers to the old … Continued

Brisbane Airport My Lounge coming soon

Virgin’s Lounge Network is Still a Work in Progress

With the planned opening date for Virgin Australia’s new Wellington lounge pushed back until April, Virgin passengers departing Wellington remain without lounge access for now. Meanwhile, Virgin Australia passengers departing Brisbane on international flights are being relegated to third-party lounges as construction of the new Brisbane “My Lounge” continues. Virgin’s Brisbane lounge is now due to … Continued

How to Redeem Virgin Australia Travel Bank Credits

Great Deal on Amex Point Transfers to Velocity

Velocity Frequent Flyer is currently offering 15-25% bonus points for transferring Amex Membership Rewards points to Velocity until 15 March 2019. In addition, some Amex cardholders can even earn instant Velocity Gold or Platinum status by transferring Amex points to Velocity! There are now less than two months until the upcoming changes to Amex Membership … Continued

Double qantas status credits is back

Maximise Double Qantas Status Credits – February 2019

Qantas has just released its much-anticipated Double Status Credits offer for February 2019! Until Monday 25 February, you can earn double Qantas status credits for new Qantas flight bookings when travelling between 25 February and 31 August 2019. To participate in this promotion, be sure to first register on the Qantas website. By taking advantage … Continued

Virgin Australia Back on Track to Profitability

Virgin Australia has recorded its best half-year financial results in 11 years. Announcing a statutory profit after tax of $73.8 million from July to December 2018, it’s the airline’s best first-half result since the 2008 financial year and a significant improvement from last year. The standout performer for the Virgin Australia Group was Virgin’s domestic … Continued