If you’ve ever been involved in a dispute with an airline, you probably know how frustrating it can be. Airlines are often unwilling to do the right thing by the customer and as a passenger, it’s often easy just to give up. But did you know that there is an advocate that may be able … Continued
As the peak Christmas travel season approaches, some travellers are in for something of a shock. For those trying to avoid those extra baggage charges by smuggling the kitchen sink on board, the time is up. Not only are the airlines taking a more serious approach to policing carry on luggage, some are even changing … Continued
This week Jetstar’s ”unaccompanied minor policy” has come under fire by our members. Jetstar has a policy that children who are not yet attending secondary school are regarded as unable to travel independently. Two 14 year old girls were denied boarding as they did not have adequate proof that they were in attendance at secondary … Continued
It sounds like a mission statement for a team starting a new business. Why will people buy our services? But it’s not a team of business owners asking the question. It’s one of our members and the topic is Jetstar. Unless the reason is for timing, scheduling or connections, why fly Jetster? I have done … Continued
Last week we looked at changes and cancellations and their effect on your frequent flyer program, but what happens when an airline offers a change from a full service carrier to a low cost one Hi everyone, a family member was booked on QF 77/78 in late July. The route was recently axed by Qantas, … Continued