Meal complaint

[Cappuccino99]

First time poster, so apologies if this is in the wrong place.

Served special meal (fish) on recent domestic flight, 6 months past use by date! Complained on board and have written via their complaints system. Automated reply. How long should I wait for a proper reply before making a complaint via social media?

 

[RooFlyer]

Welcome to AFF Cappuccino99.

Which airline? Irrespective, I doubt you'll get anything more than a 'form' reply, if anything.

Did you happen to photograph the use by date?

 

[Cappuccino99]

Yes I took photos and complained to the FA and CSM.

 

[Pushka]

Wasn’t there an issue recently where the wrong dates were put on meals?

 

[Daver6]

What is the outcome you desire? An apology?

As for how long to wait. I'd be willing to bet you won't be getting much of a response. Follow up on social media and you'll get a response along the lines of "we're sorry and we'll pass on the feedback".

 

[Cappuccino99]

Thanks. I would like an apology and assurance that they will pay more attention to dates and discard out of date food, not allowing it to be served to passengers. Surely they have food standards to follow?

 

[Dr Ralph]

You'l be lucky to get that apology and if you do it'll be lip service at best. Only way to take any real action is to vote with your feet.

 

[Pushka]

I’ve never seen a useby date on a hot meal just the snack stuff. I wouldn’t have eaten it, let alone fish.

 

[milehighclub]

I had a passenger complain once her food was out of date onboard, but being American she was reading it as Month/Day instead of Day/Month as the product was Australian.

 

[serfty]

...
Served special meal (fish) on recent domestic flight, 6 months past use by date! ...

How was the food packaged?

Also, what airline operated the flight?

 

[Cappuccino99]

How was the food packaged?

Also, what airline operated the flight?

It was a tray of separate food containers with date labels, plus the mains (fish) in sealed wrapping with use by date + ingredients label. It was a special meal.

This was on a Qantas flight Mel-Per.

 

[Cappuccino99]

I know this was a while ago but thought I should update you with the outcome. Eventually a member of the Qantas Customer Care team contacted me and took the complaint seriously. They conducted some investigations and put the blame on the supplier using incorrect date labels (!) but also agreed that the catering pickers/loaders/flight crew should check dates on labels where provided.

I was given 5000 points as an apology.

I've also decided not to order special meals again and just take my own food onboard!

 

[GoldCanyon340]

I was given 5000 points as an apology!

That's the best you could have hoped for.

I've also decided not to order special meals again and just take my own food onboard!

You'd be unlucky for lightning to strike twice!

 

[juddles]

I know this was a while ago but thought I should update you with the outcome. Eventually a member of the Qantas Customer Care team contacted me and took the complaint seriously. They conducted some investigations and put the blame on the supplier using incorrect date labels (!) but also agreed that the catering pickers/loaders/flight crew should check dates on labels where provided.

I was given 5000 points as an apology.

I've also decided not to order special meals again and just take my own food onboard!

Good on you for getting back with the update. All in all I think (in the aviation world) they did ok by you.

 

[Sprucegoose]

?You'l be lucky to get that apology and if you do it'll be lip service at best. Only way to take any real action is to vote with your feet.

Agree with that.

It wasn't the American date system? Did you get crook?