Bouquets for the FAs

So I cannot even send through a compliment!!

Anyway, this morning was starting a BNE-SYD-SCL-BOG trip, but due to system problems with the LATAM/QF codeshares, this caused a meltdown in my tickets. The lovely lady at the BNE domestic business checkin was absolutely fantastic. She managed to resolve all my issues that could be done at BNE, phoned through to LATAM/QF at SYD to preempt them that there were still things to fix, and even phoned me later in the morning while I was in SYD to check all was going well for me :)

Thank you Natasha, you make me love flying Qantas :)
 
I just googled Qantas customer care and it took me straight to the form without any issues.
 
Worked for me yesterday.

Wrote up one compliment and one complaint from recent sectors.

Interestingly I got an email today thanking me for the compliment. Nothing about the complaint yet.
 
Wonderful service this weekend from Simone and other Qantas ground staff in Canberra. Looked after an older relative with mobility issues extremely well. Started at check-in, then in the lounge with Simone and finally at the departure gate. (And I'm told continued at the next destinations).

I wasn't travelling, but Simone recognised me from my frequent travels, but this was not before the excellent service started.

Good reminder of how good and personal Qantas staff can be.
 
CSM Lisa D on Qf 961 28 Feb was brilliant. I was sitting in 4D and was tired so just watched aimlessly for the whole flight. She went out of her way to help a couple in row 2 talked to everyone in J whilst assembling the meal and about 30 minutes before descent when everything was tidied up offered a cheese box to someone who had just woken up. Brilliant service. Will email customer care
 
Amelia in J on QF52 on the 21st of February really went above and beyond for me when I read an email detailing a friend's death shortly after take-off, making sure I was comfortable for the whole flight and going so far as to take time to talk about all kinds of things to take my mind off it during the trip - all while making sure other passengers were served to their satisfaction.

The entire cabin crew of that flight did a great job throughout the flight in the face of a medical in Y too. Everyone was very professional and calm in the face of two stressful situations.

There was another female crew member (who may have been the J CSM?) who was also excellent as we landed.

That experience has won Qantas a loyal customer for life. The compassion and care shown by the entire cabin crew in an extremely difficult situation was above and beyond all of my expectations.
 
Yesterday afternoon I went to use a GV to book a quick trip to BKK in October. I am fully aware of the different search engines used to search flights when using a GV, and regular bookings.

The connecting flight on the regular site was an 0630 hours departure but this wasn't shown on the GV site. I rang Qantas and Maree listened carefully and was able to replicate the flights I saw.

As she was doing this I mentioned that my preferred flight was the 0600 hours departure but that it didn't appear to be available. Maree asked if I could hold while she attended to my request. A couple of minutes later she came back on the line apologising for the delay and advised that my booking had been processed with the connecting flight departing at 0600 and that I would receive the ticketing email within the hour.

I received it within 20 minutes. Time to answer original call was less than 60 seconds.

This is Qantas at its best, definitely no need to HUACA.
 
I enjoyed QF 171 with FA Naomi in J. Not only did she happily allow me to have cheese and a glass of red wine after the meal, but she's also psychic and brought me a cup of tea without me even having to ask. She told me that being psychic is a new element of the QF service :):p
 
Qf7 18/10 CSM Mark & crew made a long flt fun & comfortable. Mark was CSM a few years ago, still very nice, crew reflect his style.. I was even given birthday card & trip to flt deck after landing.
 
Check out the latest credit card signup bonus point offers
Read our AFF credit card guides and start earning more points now.

AFF Supporters can remove this and all advertisements

QF23 SYD-BKK on Friday. CSM Debbie.

I asked an FA for the express pass through BKK immigration. He said they hadn't been loaded and that no one including J pax had received one.

She came to visit me and personally explained the situation. She said that a request had been made for them to be delivered at the door upon arrival and that I should exit via the front door and if they had arrived she would ensure I got one.

They had and I did.

I had slept intermittently during the flight and it is entirely possible she had tried to visit and explain earlier.
 
QF29 MEL-HKG yesterday. Peter (cabin manager?) was exemplary. Greeted pax with with a smile in his voice and genuine happiness to be there.

The Y FA team were there to have a great flight and it showed. After take off I was asked if I wanted to move to a seat with a vacant seat beside it. Much appreciated and I did. My pre-booked meal was served without an issue.

A real feel good flight and I mentioned this to the CSM when he was greeting WPs et al. He said he would mention it to Peter. Have also given feedback via the after flight survey.
 
I was very happy with the service from Nina who was looking after the upper deck on QF28 SCL-SYD departing 14/7. She was really a delight and served us proactively and with a smile for the whole flight. I have provided feedback to Qantas.

I know many on here like to bag out Qantas, but I really cannot complain about this flight. Everything was spot-on and it even arrived half an hour early. It was one of the best J experiences I have had on any airline and definitely a cut above some of the South American and European airlines I've flown in J recently.
 
Only just discovered this thread.

QF1
Jul26,2019
SIN-LHR in Y

Not one spare seat on this flight as the BA12 flight due to depart the same time delayed 14hrs (virtual cancellation) and as many passengers as possible transferred at the last moment onto QF1

Despite the last minute influx of hordes of grumpy passengers increasing work load tremendously, the crew were fantastic.

Honestly don't know how they do it with a friendly smile hours on end on these long flights.
 
Massive thanks to Kat on the Qantas App chat who helped me move my mother-in-law next to my wife and i into bassinet seating. First long flight with an infant so I'm very thankful!
 
I remember those days. Only used my M-i-L once (BNE/ZQN return - I paid for her holiday), but the bassinet row is an imperative.

Then they grow up a little and can sit with you without cost until 2 (I had the joy of doing BNE/SYD/HKG/LHR and LHR/HKG/MEL/BNE in J with CX and QF with a 4 year old and 18 month old).
 
Rang the other day to do a stack of changes on my reward trip end of 2020.
Helena was amazing. She tried various scenarios and also put in requests for seats to be released.
I did send through a compliment as she really deserved it
 

Become an AFF member!

Join Australian Frequent Flyer (AFF) for free and unlock insider tips, exclusive deals, and global meetups with 65,000+ frequent flyers.

AFF members can also access our Frequent Flyer Training courses, and upgrade to Fast-track your way to expert traveller status and unlock even more exclusive discounts!

AFF forum abbreviations

Wondering about Y, J or any of the other abbreviations used on our forum?

Check out our guide to common AFF acronyms & abbreviations.

Currently Active Users

No members online now.
Total: 9 (members: 0, guests: 9)
Back
Top