Upgrading flights on Qantas site fails - "PNR was not found in the URL"

[mstgrv]

Anyone experiencing this issue at the moment? Trying to request an upgrade for upcoming flights in the usual way on the Qantas site, but when I click the "Upgrade" button I get an error page which says "PNR not found in the URL"

Have tried different browsers & different devices, but everything is generating this error at the moment. Anyone else seen this or know of a solution?

 

[serfty]

I suspect you will need to call. Please explain your issue and they should waive any assistance fee.

 

[opusman]

Could be worth clearing your cookies, I've found that often fixes weird QF website glitches.

 

[Hux]

Found the same thing today also, must be Qantas IT up to their old tricks again

 

[Jean Prouvaire]

I got this error a few weeks ago when upgrading (or checking on the status of an upgrade request, rather) a flight. It went away after a couple of days. Granted, this isn't helpful if you need to action something now.

 

[bertflyer]

I had this error last week when trying to upgrade via the app on the iPhone, no such issue when logging in on the laptop.

 

[faller]

I have been getting this error on my last three bookings.
Rang customer service to lodge my upgrade requests.

was happening across multiple devices.

 

[Kiwi_Flyer]

Could be worth clearing your cookies, I've found that often fixes weird QF website glitches.

Agreed. A common issue and for me this usually fixes it.

 

[Crowne11]

I have been experiencing this issue too across multiple devices and days, glad to hear I’m not the only one with this glitch. Thought it was due to booking through a travel agent instead of direct which is my usual method. Hopefully Iget an opportunity to make a call to lodge an upgrade request prior to the flight as already o/s

 

[mrsterryn]

I have been getting this error on my last three bookings.
Rang customer service to lodge my upgrade requests.

was happening across multiple devices.

Did you get the charges waived ? Just out of curiousity

 

[faller]

Did you get the charges waived ? Just out of curiousity

Yes. No charges at all.

 

[mstgrv]

I've actually figured out this issue, and it's a bug in the Qantas site. When I log into my account and go to "My Bookings", each flight is listed with an Upgrade button, and the format of each of these URLs is:

www.qantas.com/us/en/frequent-flyer/your-account/upgrade.html?q=???

These links all give me the error I mentioned in my original post.

If I go to "My Account", my next flight appears on this page with an Upgrade button, and the format of that URL is:

www.qantas.com/us/en/frequent-flyer/my-account/upgrade.html?q=???

This link does work.

If you copy a URL from the "My Bookings" page (with the incorrect your-account URL) and edit it to my-account, it will work.

So there you go - the My Bookings page generates incorrectly-formatted URLs, but it can be manually fixed. Nice one Qantas. Posting here in case anyone else is in need of a fix.