Bid now to upgrade refund

[Miksmith]

I was prevented from traveling to Darwin on 24 April this year due to a government lockdown. Qantas previously contacted me direct for a bid now upgrade which I was successful. I paid in points and cash direct to Qantas and in this transaction I am their customer. They are trying to tell me I should contact the travel agent to get this refund. The travel agent knows nothing about this upgrade and were not a party to it and I’m not their customer for this transaction, I’m Qantas’s. All I want from Qantas is a refund of the points and cash for the upgrade, not the ticket. I’m getting nowhere with Qantas who keep referring me to the travel agent.

 

[Miksmith]

I was prevented from traveling to Darwin on 24 April this year due to a government lockdown. Qantas previously contacted me direct for a bid now upgrade which I was successful. I paid in points and cash direct to Qantas and in this transaction I am their customer. They are trying to tell me I should contact the travel agent to get this refund. The travel agent knows nothing about this upgrade and were not a party to it and I’m not their customer for this transaction, I’m Qantas’s. All I want from Qantas is a refund of the points and cash for the upgrade, not the ticket. I’m getting nowhere with Qantas who keep referring me to the travel agent.

I have now received an email from Qantas apologizing and refunding the points and cash.