Qantas to Remove Domestic Boarding Pass Printing from Kiosks

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So as data point I noted yesterday QF @ MEL domestic has completed the transition. RIP old kiosks. Luckily everyone's faces were obscured for these pics :)

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I had my first paper free flights. felt weird but worked fine. :)
 
Port Power said:
I really hope this works for everyone. My neighbours are flying to Townsville via Melbourne in a few weeks. I gifted them lounge passes for MEL QP. They are in their mid 70s and not silly, but not tech aware as I found out.. When I went to their house to link the passes, they had no idea about checking in on line. Had never done it, didn't know how to do it. They said they would check in at the airport. So starteth the lesson!

They know they can get me around to do the CIOL, and I have told them to print their boarding passes. 🤞

Edit: I feel sorry for the customer service agents at airports. There won't be enough staff but plenty of customers.
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What now? I've lost track of whats going on. Am I reading correctly? No checkin at the airport?

This should be fun next time I'm forced to fly QF. No-way I'm checking in on my phone so I guess I'll hail a service agent and pass that on to them. Sounds like SEP to me ... Someone Elses Problem heheh.
 
Moopere said:
What now? I've lost track of whats going on. Am I reading correctly? No checkin at the airport?

This should be fun next time I'm forced to fly QF. No-way I'm checking in on my phone so I guess I'll hail a service agent and pass that on to them. Sounds like SEP to me ... Someone Elses Problem heheh.
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Well it’ll be your problem when you’re at the airport and you can’t get on the plane because you won’t comply with their process. Pick your battles.
 
A question that I am sure has been raised earlier in this forum, what about the poor old folk, among others, that do not possess a smart phone, computer or even an email address. No more travel for them I suppose?
As for AJ, he won't have booked a flight for himself for years.
 
So, there ARE agents and a FEW (not many) staffed counters to check in at (though clearly of course QF prefers we don't) and for those with status obviously lounge can issue BP's if required.

Now I guess the way QF sees it is if you can book a ticket via QF website (or other OTA) one can check in via website or mobile device.

That leaves those who book via brick and mortar travel agents (eg: fright centre) - whic is more likely the old folks or non tech savvy and yes, they'll then be forced to use a counter or agent (but to be fair, this smaller and smaller group of pax would probably have been adverse to the kiosks anyway).

not defending QF's policy or decision here (as my earlier posts will attest I disagree with it) but I can see the thinking.. kind of.
 
Mr H said:
Well it’ll be your problem when you’re at the airport and you can’t get on the plane because you won’t comply with their process. Pick your battles.
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Yeah, well, I'm not sure about that.

If the process requires the passenger to own a mobile phone and have an internet connection and be tech savvy, and even know about this stuff in the first place - really sounds like QF's problem to me. I wonder how a court would view it? I'm petty enough to give it a try (smile).

Picking the battle on this one would be to do it without having to worry about a third party ticketed connecting flight at the other end. If its just me, on a single leg to a holiday destination - well QF ... put up your dukes :) :) :)

I'm just about old enough now to provide a pretty convincing blank stare from under my grey eyebrows when an agent tries to tell me the ridiculous hoops I 'need' to jump through.
 
RichardMEL said:
[snip]
That leaves those who book via brick and mortar travel agents (eg: fright centre) - whic is more likely the old folks or non tech savvy and yes, they'll then be forced to use a counter or agent (but to be fair, this smaller and smaller group of pax would probably have been adverse to the kiosks anyway).

not defending QF's policy or decision here (as my earlier posts will attest I disagree with it) but I can see the thinking.. kind of.
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Thats probably a fair comment. Describes me anyway and though I'm not yet truly old, there are fewer peers in my age group than there used to be :)

I have an internal irk that makes me unhappy at paying champagne pricing for beer service. I realise even as I write this that I'm screaming at the wind when talking price/service within Australia - but scream I do (heh).
 
Mark1966 said:
... and then I've checked in on my phone and the app is syncing at the gate and will not show the boarding pass ...
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Exactly. Spend my life with a flat phone. I might check in online but have no juice when I get to the gate. Have they fixed the disappearing BP when the flight is late?
 

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