Qantas Original Routing Credit due to Involuntary Rerouting

[AFF Editor]

How do you know this? and not challenging your knowledge about it, but would like to understand how this became known?

I personally know Qantas staff who read AFF. They tell me that they often see other staff browsing AFF while at work, as well.

That said, I think they're more interested in reading feedback and identifying systematic issues on a much more macro level - I don't think anyone at Mascot really cares that much about a one-off glitch here or there

 

[soliloguy]

Flow forwarded today given the ongoing network issues ex MEL.

Instead of NRT-MEL-SYD-HBA have been changed to NRT-MEL-HBA.

Didn’t say no given it gets me home earlier - but will I still get ORC + DSC?

 

[AIRwin]

Flow forwarded today given the ongoing network issues ex MEL.

Instead of NRT-MEL-SYD-HBA have been changed to NRT-MEL-HBA.

Didn’t say no given it gets me home earlier - but will I still get ORC + DSC?

You'll need to contact Qantas Frequent Flyer to request for ORC

 

[soliloguy]

You'll need to contact Qantas Frequent Flyer to request for ORC

Yep defo! Just worried they wouldn’t credit it but sounds like that won’t be an issue. Will drop them an email post flight. Thanks all

 

[sudoer]

Yep defo! Just worried they wouldn’t credit it but sounds like that won’t be an issue. Will drop them an email post flight. Thanks all

Should be straightforward. Keep your BPs (or take photos of them now)

 

[soliloguy]

Should be straightforward. Keep your BPs (or take photos of them now)

Come to think of it - if this had been a request due to an international to domestic connection (they tend to be more flexible with these changes) and not a weather related flow forward would they have done ORC?

 

[MEL_Traveller]

Come to think of it - if this had been a request due to an international to domestic connection (they tend to be more flexible with these changes) and not a weather related flow forward would they have done ORC?

Anything involuntary gives a basis for ORC.

Voluntary, then no.

So if you missed your domestic due to a late inbound, you’d still be eligible for ORC.

 

[sudoer]

Voluntary, then no

Voluntary before day of travel, sure.

The team handling missing points claims isn't aware of conversations that take place at the lounge...

 

[shaun_b]

How long should I wait after submitting an ORC claim email to follow up? I submitted a week ago but no response except for the automated acknowledgement message with a reference number. Should I call?

 

[MEL_Traveller]

How long should I wait after submitting an ORC claim email to follow up? I submitted a week ago but no response except for the automated acknowledgement message with a reference number. Should I call?

Depends how urgently you need to points? Or for status credits, if your membership year is about to expire?

I’d give them a couple weeks if not urgent.

 

[shaun_b]

Depends how urgently you need to points? Or for status credits, if your membership year is about to expire?

Not urgent as such, but getting the missing SC would move me up to Gold, and that would be really handy for a trip I have next Monday.

 

[sudoer]

Should I call?

Yes.

 

[MEL_Traveller]

Not urgent as such, but getting the missing SC would move me up to Gold, and that would be really handy for a trip I have next Monday.

Good idea to call then

 

[RB001]

Data point for turnaround:
QF4 cancelled for 26/11 sailing from AKL-SYD. Rebooked onto LA801.
28/11 5pm Bali time - to the frequent flyer email, sent small spiel plus copies of original booking, cancellation notice, rebooked itinerary and photo of Latam paper boarding pass. Received auto response within a couple of minutes.
29/11 8.30am - received first of a couple of back and forths regarding file formats.
29/11 11am - confirmed full serve of SC and points in account, received email to same effect a few minutes later.