Diners club-web problems?

[drron]

Well the saga continues.I have made at least 10 phone calls re the lack of posting of points.On 4 occasions told a supervisor would ring back-has happened once.4 letters-1 answered.2 faxes-zilch result.I figure I am owed ~ 74000 points so won't cancel(it is fee free).However some $60000 has now gone through amex instead.
Today Emailing citibank informing them i am holding them responsible for their subsidiaries actions and if not fixed cancelling my citi plat card.

 

[NM]

The web site is a complete disaster. I am looking to transfer Diners rewards points to SPG (and then to AA using the bonus rates) and following the links to do this on-line gets to a page that only allows to view/download statements - nothing to do with rewards redemptions.

So I suppose I will have to battle the call centre to make the transfer.

 

[drron]

The web site is a complete disaster. I am looking to transfer Diners rewards points to SPG (and then to AA using the bonus rates) and following the links to do this on-line gets to a page that only allows to view/download statements - nothing to do with rewards redemptions.

So I suppose I will have to battle the call centre to make the transfer.

Yes I have had to call every time to transfer to SPG-at least the call centre does that efficiently-can take a fair while though and may not make it before 30/6.

 

[NM]

Yes I have had to call every time to transfer to SPG-at least the call centre does that efficiently-can take a fair while though and may not make it before 30/6.

not too long waiting on the phone. Hopefully the points will get there well before 30th June as its going to take a few days to send them on to AA due to the SPG optimal transfer limit of 60K/day.

 

[drron]

Well after 10+ phone calls,4 letters and 2 faxes have now got a case manager who has actually given me her direct number.Rang last Thursday and still waiting for the call back.It appears one of the problems was that they counted points redeemed as points given to me.
Pity it is too late to be able to take advantage of the Aadvantage bonus.Today marks 12 months since my original phone call.Though to be honest they did fix the first 3 months problems on 11/9-Hmm wonder why I remember that date easily.

 

[UP4014]

Well after 10+ phone calls,4 letters and 2 faxes have now got a case manager who has actually given me her direct number.Rang last Thursday and still waiting for the call back.It appears one of the problems was that they counted points redeemed as points given to me.
Pity it is too late to be able to take advantage of the Aadvantage bonus.Today marks 12 months since my original phone call.Though to be honest they did fix the first 3 months problems on 11/9-Hmm wonder why I remember that date easily.

drron, get the hell those points outa there and get that card closed.

Matt

 

[drron]

drron, get the hell those points outa there and get that card closed.

Matt

My points balance is 18.The card is fee free.Also at the moment payment free as not used since March-still they just dont get it.So no need to close it,it is costing them not me.

 

[kpc]

drron, get the hell those points outa there and get that card closed.

Matt

My DC is fee free as well am I'm hanging onto it purely for free airport lounge* access (and my 3 supplementary members):idea: The only charge I put on it now is my monthly Foxtel bill....:shock:

*Diner's Club International: Airport Lounges
Recent lounge additions that I will probably use are Sin, Lax and a few others....l

 

[SIA1A]

*Diner's Club International: Airport Lounges
Recent lounge additions that I will probably use are Sin, Lax and a few others....l

The Diners lounge at SIN (not 'new' - it has been there for many years and open to Diners customers for 3 or 4 years) is just the 'Premier' common users lounge. Anyone can get in for a fee at the door. No free drinks once in - it's essentially a money-making exercise for a local Singapore entrepreneur.

Give me the SQ or QF lounges any day.

 

[kpc]

The Diners lounge at SIN (not 'new' - it has been there for many years and open to Diners customers for 3 or 4 years) is just the 'Premier' common users lounge. Anyone can get in for a fee at the door. No free drinks once in - it's essentially a money-making exercise for a local Singapore entrepreneur.

Give me the SQ or QF lounges any day.

Never used the Plaza Premium lounge at Changi before myself but based on this link.... Singapore Changi Airport Plaza Premium Lounge ..., it doesn't seem too bad if you don't have access to one of the airline lounges. Sure, alcohol is not included, but I can survive without that:!:. Shower, a light snack and water, internet facilities / WiFi....that will keep me happy enough for a little while, esp if free with a fee-free Diners club card!

Inclusions:

• Comfortable seating area
• Shower with amenities
• Self service buffet bar and freshly prepared light snacks
• Unlimited hot and cold beverages
• Internet and email access
• Complimentary local calls
• Newspapers and magazines from library

Exclusions:

• Use of additional facilities which are payable direct
• Alcoholic beverages are not available in the lounge

 

[Maca44]

On a different isssue. A few days ago I contacted Diners Club to close an account for a friend who passed away last week. There is nothing outstanding on the card, and all they wanted was a copy of the Death Certificate, which I understand. I then asked them for an email address where I could send the certificate and was advised that Diners Club does not have an email address, and that I would have to fax or post a copy of the document to them. Now that's progress for you, but as we only received and/or sent out three faxes in the past 12 months we had our fax lines/machines disconnected. Anyway, I had recorded the name of the Indian speaking person with whom I spoke, advised her that as far as I was concerned they had been notified. They have a website and obviously email addresses, so you would think in this day and age they would have a suitable email address where such documents could be forwarded.

 

[drron]

Just got a letter saying my points account now has 25,xx_,xx_ points.:shock::shockity I cant redeem on line any more.Methinks if i ring someone might notice a discrepancy.

 

[NM]

Just got a letter saying my points account now has 25,xx_,xx_ points.:shock::shockity I cant redeem on line any more.Methinks if i ring someone might notice a discrepancy.

Transfer to SPG now!

 

[drron]

Well a second letter with balance 25xx_.However this letter was sent to South australia.It also in the reconciliation only gives me 1point per dollar spend when it is 1.5(kept the letters).It is a totally different reconciliation to previously.In their desperate attempts to justify stiffing me simply by pointing out it should be 1.5 points they will have to give me~160000points not the ~85000 it should have been.
No way will DC ever be my primary card now but I will keep it as it is fee free and the lounge access does come in handy every now and then.

 

[drron]

Well another week has gone by and nothing has happened.I have however received my new DC cards with a letter congratulating me on being loyal to Diners for 20 years.Unfortunately for them it had the names of the Director of cards and the head of Diners.both are now getting a letter.

 

[drron]

So today the letter i sent to the Head of diners came back-Return to sender.
Checked points balance.No change in last 3 weeks.Decided to transfer what i had to SPG-now it had been always in blocks of 1500.so when asked I gave the amount to the nearest 1500-Oh No,it is in blocks of 2000.OK so i give to the nearest 2000.A couple of minutes pass whilst being told i could now check my points balance and redeem on line-haven't been able to for over a year.she comes back saying points transfers are now in blocks of 750-whoopee doo i can transfer all but 3 points!another few minutes and I am told sorry but we can only transfer X-2250.
Absolutely hopeless.

 

[drron]

The saga still drags on.since late July the case managers phone goes to answer.No reply to 2 messages left before my trip.No reply from the Director of cards.
So this morning left another message saying I was writing to Consumer affairs.Got a call back 30 minutes later with profuse apologies and told a manager is Looking at it now.One hour later a ring saying sorry they have identified i was short changed by 9000 points-the figure is at least 55000.So another 10 minutes and the offer has gone up to 30000 points.still not enough to stop the letters.
A classic case study in how not to treat a loyal customer.

 

[SIA1A]

The saga still drags on.since late July the case managers phone goes to answer.No reply to 2 messages left before my trip.No reply from the Director of cards.
So this morning left another message saying I was writing to Consumer affairs.Got a call back 30 minutes later with profuse apologies and told a manager is Looking at it now.One hour later a ring saying sorry they have identified i was short changed by 9000 points-the figure is at least 55000.So another 10 minutes and the offer has gone up to 30000 points.still not enough to stop the letters.
A classic case study in how not to treat a loyal customer.

Ron,

Out of interest, are you dealing with people located in Australia - or are they all offshore in a nondescript call centre?

 

[drron]

Ron,

Out of interest, are you dealing with people located in Australia - or are they all offshore in a nondescript call centre?

All in Australia.