ServiceFee
Award Assistance Fee – Award Flight Bookings
Money payment option is available for Award Flight bookings made in Australia or in New Zealand (except as otherwise stated). Amount must be paid at the time of making your reservation.
In addition, the number of points required for Jetstar fares in Any Seat Awards may be higher if booked by telephone rather than at qantas.com.
Effective 1 December 2010 until 3 May 2011
3,500 Points per passenger
OR (where money payment option available – money payment option is not available for NZ Domestic bookings):
The A$ or NZ$ booking fee set out in the '
Fees for making Bookings' table at qantas.com
Effective from 4 May 2011
For International: 6,000 Points per passenger
For all other: 3,500 Points per passenger
OR (where money payment option available – money payment option is not available for NZ Domestic bookings):
The A$ or NZ$ booking fee set out in the '
Fees for making Bookings' table at qantas.com
Award Assistance Fee – Retail Awards and Vouchers
Money payment option is available for Retail Award and Voucher orders in Australia or in New Zealand. Amount must be paid at the time of placing your Retail Award / Voucher order.
3,500 Points per order
OR (where money payment option available):
A$35 or NZ$35 per order
Award Assistance Fee - Transfer of Points to Eligible Family Members
For transfers made through the Frequent Flyer Service Centre. Amount must be paid at the time of making your transfer.
A$35 per transfer
Cancellation Refund Fee5,000 Points per passenger
Change Fee
Changes may only be made in accordance with the applicable fare conditions
For Any Seat Award changes: Change and service fees are payable only in money and are disclosed in the applicable Any Seat Award fare conditions.
Bookings made before 1 December 2010
For Classic Award changes: 2,500 Points per passenger
Bookings made on or after 1 December 2010
For Classic Award changes: 3,500 Points per passenger.
From 4 May 2011, where changes are made to Classic Awards via Qantas Telephone Sales, Service Fees (below) are payable in addition to the Change Fee.
Service Fees
Service Fees are payable in addition to any applicable Change Fees.
Payable where changes are made to Qantas & Partner Classic Award bookings via Qantas Telephone Sales.
Money payment option is available for Award Flight booking changes made in Australia or in New Zealand (except as otherwise stated). Amount must be paid at the time of making your changes.
Service Fees will not be applied when changing Classic Awards booked for travel in Business or First class.
Effective from 4 May 2011
For Domestic AU / NZ: 4,000 Points per passenger
For Trans Tasman: 4,000 Points per passenger
For International: 8,000 Points per passenger
OR (where money payment option available – money payment option is not available for changes made to NZ Domestic bookings): The A$ or NZ$ change fee set out in the '
Fees for making changes to Bookings' table at qantas.com
Courier Fee - urgent membership kit deliveryFrom A$30Lost Ticket Replacement FeeWhen lost paper ticket replaced through Qantas Travel Centre or Airport (money payment required): A$75 for International or A$55 for Australian domestic per ticket
Refund of Unused Flight Upgrade Fee5,000 Points per UpgradeReinstatement Fee5,000 Points per passenger
Replacement Card Fee
A$10 or 1,000 Points per Card Statement Request Fee2,500 Points per statement
