Points disappeared [or Don't check on Weekends]

[Flashback]

Strange. Just checked my HH account which now correctly shows I've renewed HH Gold, however the last 4 stays points (which had posted) are now showing 0.

I wonder if it's a system problem? Has anyone else seen anything odd? Have just e-mailed them, so will see what they come back with.

 

[oz_mark]

Strange. Just checked my HH account which now correctly shows I've renewed HH Gold, however the last 4 stays points (which had posted) are now showing 0.

I wonder if it's a system problem? Has anyone else seen anything odd? Have just e-mailed them, so will see what they come back with.

My stay at the Hilton Perth last weekend has reverted to zero points (and my total points has decreased)

Stay count is correct though..

 

[Flashback]

My stay at the Hilton Perth last weekend has reverted to zero points (and my total points has decreased)

Stay count is correct though..

That's the same as what I'm seeing. OK, sounds like some sort of system error/maintenance being carried out then...... My total dropped considerably so made me :shock:

 

[straitman]

Same issue here as well.

My last stay is showing as pending and the three previous showing as zero points.

 

[straitman]

Same issue here as well.

My last stay is showing as pending and the three previous showing as zero points.

Mine has now come good except zero points showing for the night at Parmelia Hilton during Oz Fest.

 

[Hvr]

My last three stays are showing zero points. I really need them to credit so I can purchase a new JASA for next year.

 

[oz_mark]

and my OzFest Perth stay is back...

 

[Flashback]

My total has jumped back up 25k points, so looks like it's sorted now too.

 

[Flashback]

And the clueless response from HH.

Dear Flashware

Thank you for your inquiry regarding your missing points. We appreciate you taking the time to contact us.



Our records show that your points are listed under "All Points Activity". Points can take up to 5 to 10 business days after check out to post to the account. I hope this information is helpful to you.



If there is anything else we can assist you with, please do not hesitate to contact us. For immediate assistance, please click on the link below for the contact number of the Hilton Worldwide Service Center location nearest you.



Hilton HHonors Hotel Loyalty Program Support | Hilton HHonors.



Sincerely,



xx_xx_xx_xx_xx_

Internet Coordinator

Hilton Internet Contact Center

Hilton Reservations and Customer Care

www.hiltonworldwide.com

 

[straitman]

and my OzFest Perth stay is back...

Did the points come back though :?:

Mine didn't :!: :evil:

 

[Flashback]

Did the points come back though :?:

Mine didn't :!: :evil:

What I don't understand is how I can have multiple stays all with the same bill total .. and get a different number of base points posting each time! :shock:

 

[oz_mark]

Did the points come back though :?:

Mine didn't :!: :evil:

Yes, (although I guess, in my case, the stay never really left, just the points associated with it)

And they have deposited my double dip points into the frequent flyer account.

 

[straitman]

What I don't understand is how I can have multiple stays all with the same bill total .. and get a different number of base points posting each time! :shock:

What is probably important as well is are you ahead or behind :?:

 

[Flashback]

What is probably important as well is are you ahead or behind :?:

If I could be bothered to work it out I would tell you!

 

[JohnK]

My last three stays are showing zero points. I really need them to credit so I can purchase a new JASA for next year.

I was going to say how can you purchase a Qantas anyseat award with HHonors points but then realised you must be crediting the double dip to Qantas.

 

[tuapekastar]

Well my account was OK with recent stays in PER and SYD credited OK, but just checking tonight, the points from those stays have disappeared. HH is one weird system. Will give it a day or two then correspond with them if the points are not restored (stay/night count seems OK).

 

[DeKa]

Same here for tonight. Mine disappeared and came back a few weeks ago too..

 

[smdoherty]

They must be having some system troubles again. My points tally has also reduced

 

[smdoherty]

If I could be bothered to work it out I would tell you!

Points are based on the US dollar as far as I'm aware.

So depending on the exchange rate on the day you checkout the base rate will always vary. Unless of course your stays are in the US at the same rate...

 

[DeKa]

Points are back but now can't make new bookings.