A Tale of Two Tickets (Jetstar Refund Success)

[terryforsyth]

Did the refund eventuate?

Well great news, I finally received a full refund.
it certainly took a while and Jetstar didn’t exactly make it easy but they came through in the end.
Now I am just waiting on a Cruise refund !!

 

[samh004]

My first refund came through same day I posted that email, but no word on the other one.

 

[samh004]

Today I received my flight vouchers again for the Jetstar Pacific flight that I figured I wasn't done battling with them over. It took me 18 minutes of waiting on the call to get through to a call centre – only, I was informed they're actually working from home! Another 20 minutes of mostly waiting while the agent talked to someone else and I've been told they will void my voucher for the second time and send it back to the finance department for a monetary reimbursement.

I need to call back on Wednesday for the outcome/to check progress.

I note that Jetstar has updated their Conditions of Carriage for (JQ) flights to now list "Changes due to Events Beyond Our Control". However, all the original conditions when they choose to make changes "Within Our Control" are still there. I guess this will become murky in the future if they claim everything wasn't in their control. Section 9 is also littered with 6 references to Australian Consumer Law, with appropriate links.

 

[serfty]

I see you wait 9, 3 and 23 minutes before they came online.

I had three Starter Max bookings sitting in the COVID-19 wilderness with 3K.

Initially I kicked the can down the road with the two late march ones (free rebooking) and shortly after that one was cancelled - they put me on a flight 9 hours later - it was now the only flight they had on the route that day.

With my two other bookings (both starter MAX, I moved them to a early June date to a time they had been cancelling. In mid April, they cancelled all SIN-BKK flights through to 31st May.

I received ExpertFlyer alerts this week that Y bucket availability on my flights was "less then 1" (i.e. Y0).

Looking at my bookings and E/F, I see the flights have not been cancelled as such but have had availability zeroed out in all fare buckets.

So, a game of chicken continues ... I am suspecting charge backs in my future ...