Air France Website v App

[Port Melb Cowboy]

Hello All

I try to access my booking via the Air France website and it says booking not found.

However via their app and using same reference number I can see my flights etc.

I checked the ticket number issued to the booking via “Check in” tab on their website (not flying for a month or so) and it came up with my flight details but an error message stating I couldn’t check in this far in advance….

Am I worrying about nothing that it is not found on the website but the ticket number is & all info is correct on their app?

 

[Thibault]

Are you using the correct Air France website?
(if your ticket was issued from Australia, use the airfrance.com.au website - if it's issued from France/Paris, use airfrance.fr to bring up the details of your bookings) - this should hopefully work?

All my European bookings cannot be seen in the app/website when I use the Air France AU website and vice versa. Which I found is a bit odd as my FlyingBlue account is still based in France with all the bookings - if I'm logged in with my flying blue details on the Air France AU website, I can't see anything.

In the app settings, set it as Australia or the country you've booked the ticket from.

 

[Port Melb Cowboy]

Are you using the correct Air France website?
(if your ticket was issued from Australia, use the airfrance.com.au website - if it's issued from France/Paris, use airfrance.fr to bring up the details of your bookings) - this should hopefully work?

All my European bookings cannot be seen in the app/website when I use the Air France AU website and vice versa. Which I found is a bit odd as my FlyingBlue account is still based in France with all the bookings - if I'm logged in with my flying blue details on the Air France AU website, I can't see anything.

In the app settings, set it as Australia or the country you've booked the ticket from.

No I’m not and I suspect that it is. Thank you for that.