Elite treatment at Hilton Surfers Paradise

[DAC1]

Re: HH Gold lounge access for Hilton Surfers Residences?

For a two bedroom residence, that's a pretty good price. Can you report back how you go with lounge access as a gold in the residences please? I'd be interested to know as well!

Gold here. Stayed for one night on Friday night in a residence and had a very poor experience. Will report in the Hilton elite thread soon.

However I was given no lounge access and was told as I was staying in the residences I was not entitled to access.

 

[DAC1]

Re: How do Hilton treat you as an Elite?

Status: Gold
Hotel: Hilton Surfers Paradise Residences
Rate: $279 per night
Date: 21st-22nd June 2013
Room booked: 2 Bedroom Residence Ocean View
Room received: 2 Bedroom Residence Ocean View
Others: welcome letter, free breakfast in restaurant, bucket of beers

No upgrade unlike the last time here, no bottles of water either but I did get the welcome note, free breakfast and bucket of beers which I didn't get last time. Not too sure but the recognition of benefits here is pretty haphazard. Was told that staying in the residences executive lounge access can not be facilitated.

Stay was pretty underwhelming on a whole though, particularly with the old pair of underwear I found in the wardrobe. Gave feedback and the general manager did give an adequate response though and that did somewhat improve my experience.

Status: Gold
Hotel: Hilton Sydney
Rate: $299 per night
Date: 5th-6th July 2013
Room booked: King Hilton Deluxe Room
Room received: King Hilton Deluxe Room
Others: free breakfast in restaurant

First time as Gold at Hilton Sydney and was very ordinary in fulfilling gold benefits. Got breakfast, but no water, no note, no upgrade and pretty poor attitude by front desk staff. Slightly forgiving though as they would have spent the whole day putting up with lions supporters who were in abundance.

 

[cgoh]

Would like to ask for some experience/ opinions re elite treatment at HSP. Currently booked in to stay on Wed and booked the basic room. Just wondering if HSP do provide good upgrades for diamond member or should I just bite the bullet and just book the suite? After numerous sub par treatment at Hilton Sydney I have half given up with Hilton.

side note: will be checking in at Hilton Brisbane tonight and booking shows executive room upgrade. Is that the best you can score out of Hilton Brisbane?

 

[trippin_the_rift]

I've stayed at GC Hilton on maybe 5 or 6 occasions.

1 upgrade but that was most likely due to AFF bookings and not being diamond.

Also the residences are quite nice/as good as a suite in my view

 

[cgoh]

I've stayed at GC Hilton on maybe 5 or 6 occasions.

1 upgrade but that was most likely due to AFF bookings and not being diamond.

Also the residences are quite nice/as good as a suite in my view

Now tell me which lounge are you posting your reply in? Lol. I'm currently at the Virgin Melbourne lounge and it's packed full. My first virgin flight in more than 2 years!

 

[markis10]

side note: will be checking in at Hilton Brisbane tonight and booking shows executive room upgrade. Is that the best you can score out of Hilton Brisbane?

From memory Brisbane only has five or so suites, so they are hard to score as a freebie.

 

[boomy]

I stayed at HSP last Friday and was upgraded to a Relaxation Room. Must say there was nothing relaxing about it. Just a regular room with nice view. It's nothing like Sydney's relaxation rooms.

Regarding Hilton Brisbane, exec room would be the best you should expect. Higher then that are the suits but there are not many so they only give them if all the other rooms are fully booked.

 

[hgwells01]

Had two rooms booked over Easter, one upgraded to a suite and the other to a relaxation room, some diamonds also got a bucket of beer, I got a bucket of sparkling water and a fruit plate. Check your reservation online the night before and see if the room cat has changed, if it hasn't ring in the morning and enquire on an upgrade, if all that fails then pay for an upgrade if you really want one. Good luck

 

[Deleted member 29185]

Good luck

Which is what one needs with HSP. Being inconsistent seems to be the only thing they are consistent with.

 

[trippin_the_rift]

Now tell me which lounge are you posting your reply in? Lol. I'm currently at the Virgin Melbourne lounge and it's packed full. My first virgin flight in more than 2 years!

I posted from my room at mercure in Rome where I used my accor plat for the 2nd time. Got an upgrade to a non-smoking room and complimentary towels for the bathroom.

 

[Fifa]

Re: How do Hilton treat you as an Elite?

Status: Diamond & Gold
Date: 19-22 July 2013 (3 x stays)
Property: Hilton Surfers Paradise
Booked: King Hilton Guestroom
Received: King Executive room
Rate: $169.15 pn

I am Diamond and booked the first and last nights in my name. +1 booked the middle night. I emailed in advance and requested that all nights be linked so we could stay in the same room and this was honoured. We were given a room on the 12th floor in Tower 2 (closest to the ocean with the exec lounge on the 15th floor)

Stay/night 1 - On check-in there were 2 bottles of water in our room.
Stay/night 2 - 4 bottles of xx_X beer in an ice bucket and a welcome card were delivered to the room while we were out.
Stay/night 3 - Beer had disappeared and been replaced by 2 large bottles of water (one still, one sparkling) :shock::shock::shock:. There was also a basket of fruit and a welcome card. I'd like to know who 'pinched' the beer??? Our son came to visit and was going to sit on the balcony and have a beer or two with his Dad! When I questioned the girl on reception about what happened to the beer she couldn't have cared less.

I quite liked the design of the long room. However the two club chairs were not very comfy for watching TV. Also, there was no furniture on the balcony! Bathroom was large with a shower only.
The exec lounge had the usual SP food (boring) which hasn't really changed much in over a year.
We had breakfast in the restaurant each morning.
2 bottles of water were delivered each day as was a newspaper. We also received turn down each night including chocolates.

Reception staff were s l o w and disorganised. When I asked about the cost of upgrading to a one bedroom apartment I was quoted an additional $260 per night :shock:. No thanks.
Staff in the restaurant, however, were really professional and efficient.

There really is something missing at this Hilton.

 

[anat0l]

Re: How do Hilton treat you as an Elite?

There really is something missing at this Hilton.

Class, for a start. It just looks like every other apartment hotel in the same area, except it probably costs more than the others.

As for no furniture on the balcony, I thought that might be a measure to stop people using them as projectiles off the balcony, as is common during the "busy" times in Surfers Paradise. Or it could be just plain cheaper (most balcony furniture I've seen at many a property never looks good until they replace them altogether).

 

[ash.1111]

Re: How do Hilton treat you as an Elite?

Class, for a start. It just looks like every other apartment hotel in the same area, except it probably costs more than the others.

As for no furniture on the balcony, I thought that might be a measure to stop people using them as projectiles off the balcony, as is common during the "busy" times in Surfers Paradise. Or it could be just plain cheaper (most balcony furniture I've seen at many a property never looks good until they replace them altogether).

I have to agree. It feels very bare and doesn't feel like a luxury hotel.

 

[ts911993]

I've been upgraded the last two times. Booked base room and got executive room and a relaxation suite. I'm Diamond.

 

[Fifa]

On a stay over the weekend I was upgraded from a King Hilton Guestroom and only upgraded to a King Executive room despite better options being available.
A disappointing stay with no consistency.

 

[Fifa]

Re: How do Hilton treat you as an Elite?

I agree with all your observations regarding HSP swanning_it.
To add to everything mentioned previously - the staff in Salt Grill are really good but the breakfast selection is not a patch on Sydney, HSW or even Adelaide. I presume many of the guests are holiday makers and think it's fantastic:shock:.
I think a lot of the other customer service staff believe they are also on holidays!
The hotel could do with some huge bright paintings in the foyer and concierge area to break up the greyness.

 

[drross]

Re: How do Hilton treat you as an Elite?

Definitely needs some brightness. So grey,dark.

 

[Heleigh]

Re: How do Hilton treat you as an Elite?

Status: Diamond & Gold


Stay/night 1 - On check-in there were 2 bottles of water in our room.
Stay/night 2 - 4 bottles of xx_X beer in an ice bucket and a welcome card were delivered to the room while we were out.
Stay/night 3 - Beer had disappeared and been replaced by 2 large bottles of water (one still, one sparkling) :shock::shock::shock:. There was also a basket of fruit and a welcome card. I'd like to know who 'pinched' the beer??? Our son came to visit and was going to sit on the balcony and have a beer or two with his Dad! When I questioned the girl on reception about what happened to the beer she couldn't have cared less.

Hi Fifa

Same thing happened to me on separate bookings. They clear away what was left and leave fresh even if it's the same - although never had beer. I think you would have had a better response from EL staff - I'm sure they would have rectified the matter - I've found them helpful.

Also I know there is at least one room on each floor of the executive rooms that has a bath tub (same size tub as suite bath room) the room is smaller and the view is of the pool and some ocean views from balcony

 

[Deleted member 29185]

Re: How do Hilton treat you as an Elite?

I think a lot of the other customer service staff believe they are also on holidays!

Most of them are I'd say.......many of them can't speak a word of English (either that or are very shy).

The hotel could do with some huge bright paintings in the foyer and concierge area to break up the greyness.

You're not a fan of that post war railway tunnel look, then?

 

[straitman]

Re: How do Hilton treat you as an Elite?

Most of them are I'd say.......many of them can't speak a word of English (either that or are very shy).



You're not a fan of that post war railway tunnel look, then?

I'm yet to find anyone who is :!: