How do Hilton treat you as an Elite?

[straitman]

Feels to me like the much anticipated / feared dilution of bennies is finally upon us. Along with the recently announced increase in the 'cost' of status its left a bit of a sour taste.

i would think it has more to do with how many people have paid for the suites than anything else.
I normally use pre-paid rates and get a suite or apartment on most occasions. Last week I had two flexi booking that were cancelled at the last minute and both had a Relaxation Suite allocated.

 

[Mollycram]

Hilton Sydney
30th Nov - 1st Dec
Rate : Govt
Room Booked King Relaxation Suite
Room Received King Relaxation Suite

Poorest stay so far at SYD. Room not ready at check-in time ( not too fussed about that though), no Diamond amenity in room, ie. not even WATER!! Rang Magic to ask about it and after a hold period ( presumably to check my credentials) advised it would be sent up. Went out and returned 2 hours later. Nothing had arrived. Telephoned again, whilst in shower two bottles of water and packet of macadamias arrived. Underwhelmed This morning rang Magic 15 minutes before check-out for my car from the valet. It never arrived. When I checked at desk downstairs it had never been requested by Magic.
Will be emailing the GM. Very, very ordinary and totally inconsistent with my previous stays there :evil:


Sent from AFF Mobile Edition

Did you ever get a response back from the GM Princess Fiona?

 

[cgoh]

Hilton KL Sentral
30 Nov - 3 Dec
booked: Twin guest room (two separate bookings due to rate changes)
Once again upgraded to Grand Executive Suite and shown on booking confirmation one day prior. Hotel was fully booked so I was surprise with the upgrade.

I received almost 8 bottles of water daily and fruit platter. Didn't get to eat breakfast at all due to too much partying at Zouk and Butter Factory

 

[austgap]

Status: Diamond
Property: Hilton Surfers Paradise
Day: Tuesday/Wednesday night
Rate: Anyweekend Weekend
Booked: King Hilton Guestroom
Upgraded: King Relaxation room
Received: Fruit platter, note from GM, bottle of 1.5L Sparkling and Still water. Ocean view.

Status: Diamond
Property: Hilton Surfers Paradise
Day: Wednesday night
Rate: Anyweekend Weekend
Booked: King Hilton Guestroom
Upgraded: King Relaxation Suite
Received: Fruit platter, note from GM, bottle of 1.5L Sparkling and Still water. Had booked a second room for a colleague using my diamond profile, was a little surprised when it came through that he got an upgrade to a suite, yet I just got the relaxation room!

 

[TonyHancock]

Status: Diamond
Hotel: Hilton Metropole Birmingham UK
Date: 3rd December
Booked: Queen Hilton Deluxe
Received: Queen Hilton Executive Room.
Rate: GBP71.40 per night (Any Weekend Anywhere)
Benefits: Two bottles of water

The exec lounge is OK.

Status: Diamond
Hotel: Hilton Metropole Birmingham UK
Date: 6th December
Booked: Single Hilton Guestroom
Received: Twin Hilton Executive Room.
Rate: GBP79.00 per night (Any Weekend Anywhere)
Benefits: Two bottles of water

This was the first time I had booked a "Single" Hilton Guestroom. My fear is that I will get stuck in one with Exec lounge access so I was pleased to get the twin room. The Single room rate can be very good (GBP49) if one books well in advance. (As opposed to the one day in advance I booked this time!!)

 

[austgap]

Status: Diamond
Property: Hilton Brisbane
Day: Friday night
Rate: Best Available rate
Booked: King Hilton Guestroom
Upgraded: KingExecutive room
Received: Nothing. Other than the bottle of water hidden near the fridge. Executive lounge staff so much more superior in comparison to the reception staff.

 

[tuapekastar]

Hilton KL Sentral
30 Nov - 3 Dec
booked: Twin guest room (two separate bookings due to rate changes)
Once again upgraded to Grand Executive Suite and shown on booking confirmation one day prior. Hotel was fully booked so I was surprise with the upgrade.

I received almost 8 bottles of water daily and fruit platter. Didn't get to eat breakfast at all due to too much partying at Zouk and Butter Factory

Out of interest, were you travelling solo? Just wondering how they would determine an upgrade to a suite if a person booked a twin room, which would presuppose two beds were required (unless there were two beds in the suite as well).

P.S. How was the Butter Factory? My buddy's cousin owns the SIN Butter Factory and the KUL one is a sort of franchise of that. I went to the SIN one in April and got the VIP treatment, though the err, music was a little different to what I used to. Had a good time though.

 

[Princess Fiona]

Did you ever get a response back from the GM Princess Fiona?

Yes I did, GM replied that day ( I posted that I'd had a reply somewhere else on AFF)
Hoping for a better stay next time

 

[Cyberon]

Unfortunately not the same treatment at Conrad HK only an upgrade to exec level with lounge access and breakfast.

Four free shirts pressed was a nice touch however.

A pity free drinks is only 5-7pm as they just called last drinks.....,

What does pressed mean? Does it mean they will only iron 4 shirts or does that cover laundry too?

Cheers

 

[markis10]

Status: Diamond
Property: Hilton Sydney
Day: Friday night
Rate: Best Available rate
Booked: Twin Hilton Executive Club Guestroom
Upgraded: No
Received: Welcome note, and three mini cakes including a 1cm sq lamington on a plate, water.

Thought the lounge was like a cafeteria you would find at a uni or the old JQ lounge in OOL, just with better food offerings, had breakfast downstairs which was poorly designed in terms of layout (there is a vertical panel feature that blocks a lot of the room where the egg station is and different food is located at three corners of the restaurant, on the up side the coffee was brilliant.

Found the lift access poor with an average 5 minute wait Friday at 5Pm and Saturday at 9AM from ground or the 41st floor.

 

[Moopere]

What does pressed mean? Does it mean they will only iron 4 shirts

Thats generally what this means.

or does that cover laundry too?

Not in my experience.

Its a nice little add-on that some hotels seem to give. I love little touches like this. The Hilton South Wharf for instance, if staying on the exec level, will shine one pair of shoes for you per day.

 

[burrco]

Status: Diamond
Hotel: Hilton South Wharf Melbourne
2 Nights
Booked: Standard King Room
Received: Yarra Suite
Rate: $208 (from memory) - prepaid.
Benefits: Two bottles of water, executive lounge access.

A real big thumbs up for this hotel. After my first night I had an appointment at hospital for a pre surgery admission clinic - this turned into me not being allowed to leave the clinic and being admitted as an emergency case straight to one of the wards.

The HSW organised for all the stuff in my room to be packed up and stored and looked after my car until my parents could collect everything later in the week. Really made everything quite painless when I had a lot on my mind.

 

[drross]

Status: Diamond
Hotel: Hilton South Wharf Melbourne
2 Nights
Booked: Standard King Room
Received: Yarra Suite
Rate: $208 (from memory) - prepaid.
Benefits: Two bottles of water, executive lounge access.

A real big thumbs up for this hotel. After my first night I had an appointment at hospital for a pre surgery admission clinic - this turned into me not being allowed to leave the clinic and being admitted as an emergency case straight to one of the wards.

The HSW organised for all the stuff in my room to be packed up and stored and looked after my car until my parents could collect everything later in the week. Really made everything quite painless when I had a lot on my mind.

Hope everything went well at the hospital

 

[burrco]

Hope everything went well at the hospital[/COLOR][/COLOR][/COLOR][/COLOR][/COLOR]

Very well looked after by the great staff at the Alfred in Melbourne and well on the way to recovery post surgery. Never was able to locate the Executive Lounge at the hospital though!

 

[simongr]

HSW booked King Guest $240

Received two bed apartment

Last stay for the year.

Now it is nice to be upgraded but they referred to this as a suite and it isn't a suite it is an apartment. It gets the smaller guest room amenities... Precious much?

 

[serfty]

.... Precious much?

P'raps - it's gotta be larger all up than

...

 

[markis10]

Never was able to locate the Executive Lounge at the hospital though!

Its been relocated the 19th hole at Royal Melbourne, gets busy after lunch . On a more serious note, glad all is better!

 

[Aussie_flyer]

DIAMOND at doubletree kuala lumpur,booked base room. Received executive suite. Great room. Large fruit bowl and 2 small cakes in room on arrival. 2 bottles water daily. Breakfast in lounge or restaurant.

 

[Moopere]

DIAMOND at doubletree kuala lumpur,booked base room. Received executive suite. Great room. Large fruit bowl and 2 small cakes in room on arrival. 2 bottles water daily. Breakfast in lounge or restaurant.

Ahhh. Mind doing a hotel report on this one? I'm vacillating on a stay here for early next year. Mostly my hesitance is probably related to not having stayed at a DT before, but for this property:

- Whats the pool area like? Too shaded by the towers around it? Somewhere comfortable to relax or is being surrounded by in-house restaurants too distracting?
- Exec lounge? I'm not sure that they tell you on their home page blurb if there is one
- In house general bar/lounge/club .... comments?
- Location any good?
- General stuff, food, service, etc.

 

[Aussie_flyer]

Ahhh. Mind doing a hotel report on this one? I'm vacillating on a stay here for early next year. Mostly my hesitance is probably related to not having stayed at a DT before, but for this property:

absolutely, im still here so I will get back to you with a verdict tomorrow.

p.s. there is an exec lounge im headed there now